Strategic Partnerships Operations Lead (CRM Focus)

Kraken Kinetics Llc; Pinehurst (NC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Generous PTO policy

Comprehensive medical coverage

Vision & dental (company-paid)

Short and long-term disability

401(k) retirement plan

Company-paid life insurance

Job summary

Kraken Kinetics seeks an Operations Lead for Strategic Partnerships to own CRM governance, data structures, and cross-functional coordination across government relations, training, finance and production.

You will design scalable processes, track opportunities and training events, and drive data integrity and timely reporting to leadership. This role emphasizes ownership of complex workflows and scalable systems to increase organizational speed.

Qualifications

• Bachelor's degree or equivalent practical experience in business, operations or information systems.
• Experience designing or improving organizational processes and workflows.
• Experience with CRM platforms and enterprise data systems.
• Strong analytical and multi-priority management capabilities.
• Excellent written and verbal communication with cross-functional teams.

Responsibilities

• Own CRM architecture, governance and ongoing development for the department.
• Design scalable structures for accounts, opportunities and activities.
• Establish standards, data-entry rules and operating procedures.
• Develop dashboards and reports for leadership visibility and forecasting.
• Coordinate customer training engagements and related logistics.
• Maintain data integrity and drive CRM adoption across teams.
• Serve as liaison between Strategic Partnerships and supporting departments.

Skills

CRM operations

Project coordination

Cross-functional collaboration

Analytical skills

Communication skills

Education

Bachelor's degree in business / operations / information systems

Tools

Microsoft Dynamics 365

NetSuite

Power BI

Power Automate / SharePoint

Job description

Kraken Kinetics seeks an Operations Lead for Strategic Partnerships to own CRM governance, data structures, and cross-functional coordination across government relations, training, finance and production.

You will design scalable processes, track opportunities and training events, and drive data integrity and timely reporting to leadership. This role emphasizes ownership of complex workflows and scalable systems to increase organizational speed.