Strategic Partner Success & Operations Manager

Ocado Group; Kentucky; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401k Plan

Paid Vacation and Sick Days

Medical, Dental, and Vision Insurance

Flexible Spending Accounts

Job summary

Ocado Group in the United States seeks a Partner Success Manager to drive value from the Ocado Smart Platform (OSP) for assigned Partners. You will own partner relationships, coordinate across fulfilment, supply chain, and last mile operations, and ensure successful deployments and ongoing optimisation.

You will work from pre go-live through the contract lifecycle, balancing partner needs with commercial considerations and collaborating closely with internal teams to deliver measurable

Qualifications

• Experience in a retail or logistics operation.
• Familiarity with continuous improvement and optimisation processes.
• Stakeholder, relationship building and networking skills.
• Self-motivated with an ability to deliver to deadlines and multi-task under pressure.
• Highly organised and resilient with an eye for detail.
• Understanding of project management frameworks.
• Experience of working cross-functionally to drive partnerships or projects.
• Business management experience and commercial awareness.

Responsibilities

• Primary point of contact for assigned Partner(s) for the effective, stable and value-driven use of the Ocado Smart Platform (OSP).
• Work with Partner teams to ensure priorities are clearly represented and delivered.
• Use operational data and analytics to understand partner performance and opportunities for improvement.
• Support Partners to achieve strong, sustainable performance within the contract framework.
• Act as liaison between Partner and Ocado, prioritising requirements and business case.
• Own partner readiness for change and oversee go-lives and deployments.
• Promote adoption of standard capabilities and best practices to maximise value.
• Collaborate with cross-functional Ocado teams to resolve issues and manage dependencies.

Skills

Retail/logistics experience

Continuous improvement

Stakeholder management

Deadline driven

Organised

Project management

Cross-functional collaboration

Commercial awareness

Job description

Ocado Group in the United States seeks a Partner Success Manager to drive value from the Ocado Smart Platform (OSP) for assigned Partners. You will own partner relationships, coordinate across fulfilment, supply chain, and last mile operations, and ensure successful deployments and ongoing optimisation.

You will work from pre go-live through the contract lifecycle, balancing partner needs with commercial considerations and collaborating closely with internal teams to deliver measurable