Strategic Partner Success Manager

C0035 LiveRamp, Inc.; New York (NY); On-site; USD 95,000 - 112,000; Full time

Benefits offered by this job

401K matching up to 6%

Flexible paid time off

Remote work options

Job summary

LiveRamp, Inc. is seeking a customer success professional to own post-sale relationships with a portfolio of platform partners. You will drive adoption, renewals, and net revenue retention while coordinating cross-functional teams to deliver on commitments.

You will develop joint success plans, analyze usage trends, and present strategic recommendations to senior partners. Ideal candidates have 2+ years in SaaS partner roles, with a data/analytics mindset and a strong understanding of adtech

Qualifications

• 2+ years of client-facing experience in Customer Success, Account Management, Partner Management, or a similar role within SaaS, adtech, martech, or data/analytics.
• Proven track record managing strategic accounts or partners with impact on retention and expansion.
• Strong understanding of digital advertising or marketing technology ecosystems.

Responsibilities

• Serve as the primary post-sale relationship owner for a portfolio of technology platform partners, driving adoption, renewals, and net revenue retention.
• Develop and execute joint success plans with each partner, aligning LiveRamp capabilities to their objectives over 6–18 months.
• Lead strategic business reviews and executive check-ins, translating data into clear recommendations and roadmaps.
• Orchestrate cross-functional resources to remove blockers, accelerate integrations, and ensure timely delivery of partner commitments.
• Advise partners on best practices for data collaboration, privacy-safe activation, and ecosystem strategy.
• Manage and forecast account-level renewal and growth motions with Sales, including upsell opportunities.

Skills

Client-facing

Partner management

SaaS knowledge

Data/Analytics

Education

Bachelor’s degree

Job description

LiveRamp, Inc. is seeking a customer success professional to own post-sale relationships with a portfolio of platform partners. You will drive adoption, renewals, and net revenue retention while coordinating cross-functional teams to deliver on commitments.

You will develop joint success plans, analyze usage trends, and present strategic recommendations to senior partners. Ideal candidates have 2+ years in SaaS partner roles, with a data/analytics mindset and a strong understanding of adtech