Strategic Account Director: Data & Brand Growth (Remote)

SupportFinity™

San Francisco (CA)

On-site

USD 95,000 - 112,000

Full time

14 days+

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Benefits offered by this job

Healthcare package

401K matching

Paid time off & holidays

Work from home options

Parental leave

Employee stock purchase plan

RampRemote equipment program

Job summary

LiveRamp is hiring for a senior Customer Success leader in San Francisco to own value realization, adoption, renewals, and revenue growth. You will manage strategic accounts, plan QBRs, and collaborate with cross-functional teams to maximize client ROI while expanding the relationship with data-driven opportunities.

You will guide account strategy, mitigate renewal risk, and craft executive summaries for stakeholders, leveraging LiveRamp’s data collaboration platform and enterprise B2B SaaS

Qualifications

5+ yrs as CSM/Account Director in a customer facing role.
Experience managing 15-20 ARR+ accounts at once.
Experience drafting QBRs and executive summaries.
Experience managing renewals and partnering with Sales on upsells/cross-sells.

Responsibilities

Own Value Realization & Adoption; ensure ROI storytelling for clients.
Primary Account Owner / Client POC; plan QBRs and cross-team strategy.
Leads Renewals & Risk Mitigation; renewals strategy and proactive risk alerts.
Drive Revenue Growth; identify upsell opportunities and data monetization.

Skills

Enterprise B2B SAAS CSM

Data analytics

Cloud

Collaboration

Identity

Negotiation

Project management

CRM familiarity

Tools

Salesforce CRM

Job description

You will guide account strategy, mitigate renewal risk, and craft executive summaries for stakeholders, leveraging LiveRamp’s data collaboration platform and enterprise B2B SaaS

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