Strategic Brand Accounts Director

LiveRamp; San Francisco (CA); Remote; USD 112,000 - 155,000; Full time

Benefits offered by this job

Flexible PTO

Paid holidays

Work from home options

Paid parental leave

401K matching

Job summary

LiveRamp is seeking an experienced Customer Success Manager to lead executive relationships with strategic Brand customers and drive adoption of LiveRamp products. You will partner with cross‑functional teams to improve the customer journey, manage renewals, and guide value-led conversations that expand long‑term partnerships.

You will coach fellow CSMs and own initiatives to ensure customer health and retention, while working with Sales on upsells and cross‑sells for a growing Brands business.

Qualifications

• Enterprise B2B SAAS CSM experience is required.
• Experience with renewals and upsells is preferred.
• Familiarity with CRM software and executive reporting is a plus.

Responsibilities

• Manage executive-level Brand customer relationships end-to-end.
• Collaborate across internal teams to improve the customer journey.
• Drive renewal strategy and forecast accuracy with rigorous value-selling.
• Coach and mentor CSMs on best practices.

Skills

CSM experience

Enterprise B2B SAAS

Salesforce

Tools

Salesforce

Job description

LiveRamp is seeking an experienced Customer Success Manager to lead executive relationships with strategic Brand customers and drive adoption of LiveRamp products. You will partner with cross‑functional teams to improve the customer journey, manage renewals, and guide value-led conversations that expand long‑term partnerships.

You will coach fellow CSMs and own initiatives to ensure customer health and retention, while working with Sales on upsells and cross‑sells for a growing Brands business.