Senior Partner Success Manager, Central US

Via; Central (LA); On-site; USD 145,000 - 165,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Comprehensive benefits package

Job summary

VIA is seeking a Senior Partner Success Manager to transform transportation through technology. This remote-first role requires developing long-term relationships with partners, while providing strategic guidance on operational and product-related matters.

The ideal candidate has a minimum of 6 years of client-facing experience and excels in data analysis to drive service growth. VIA offers a competitive salary range of $145K-$165K along with comprehensive benefits including medical plans and 401K matching.

Join VIA in creating efficient public transportation systems!

Qualifications

• 6+ years of relevant work experience.
• Ability to build deep and trusting relationships with partners.
• Quantitatively-inclined and able to provide actionable recommendations from data.
• Reliable, motivated, and passionate about growth.
• Mentorship abilities with a team focus.
• Comfortable with frequent travel.

Responsibilities

• Develop a vision and strategy for partners.
• Build trusting, long-term relationships by identifying partner pain points.
• Analyze service performance data to provide recommendations.
• Negotiate contract renewals to increase partnership revenue.

Skills

Client facing experience

Data analysis

Relationship building

Self-starter

Team player

Comfortable with travel

Tools

Tableau

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Senior Partner Success Manager, you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. Simultaneously, you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partner’s service size and scope.

This is a remote-first role based in the US Central region. We're ideally looking for candidates in Chicago or the broader Midwest, but are open to other locations including Texas.

What You’ll Do

• Develop a vision and strategy for partners by assessing their strengths and weaknesses to assist them in setting and achieving ambitious goals
• Build deep and trusting long-term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation
• Analyze daily, weekly, and long-term service performance data to provide partners with actionable recommendations that improve their services’ quality, efficiency, and growth
• Negotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnership

Who You Are

• You have minimum of 6+ years of relevant work experience, including client facing experience
• Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively-inclined and data savvy; you may not be a Tableau expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• An excellent team player; you’re a meaningful individual contributor, and a mentor to others on your team. You view successes as a team effort, and enjoy working with others
• Comfortable with frequent travel, you're excited to connect with partners face-to-face

Compensation and Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $145,000-$165,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.

Our teams of world‑class engineers, data‑scientists, product managers, operations specialists, marketers, transit experts and more bring cutting‑edge AI‑powered software and innovative technology‑enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data‑driven decision making for entire transportation networks; fixed‑route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.

Ready to join the ride?

Via is an equal opportunity employer.