Strategic Enterprise CS Manager — 15–20 Key Accounts

Benepass; United States; Remote; USD 125,000 - 145,000; Full time

Benefits offered by this job

95% medical/dental/vision coverage

Flexible PTO

Team onsite events

Job summary

Benepass is seeking an experienced Enterprise Customer Success Manager to own a portfolio of 15–20 high-value enterprise accounts. You will manage relationships with executive sponsors, drive adoption, and coordinate across product, sales, engineering, and operations to maximize value from our platform.

You will lead strategic reviews, develop success and renewal plans, and push for expansion while ensuring customer outcomes align with business goals. A fast-growing startup environment awaits.

Qualifications

• 5+ years in customer success or account management in SaaS, fintech, healthcare, or benefits, with enterprise experience preferred.
• Direct experience in benefits space and with complex, multi-stakeholder enterprise customers.
• Proven success in quota-driven roles emphasizing retention and expansion.
• Proven track record growing high-value enterprise accounts including renewals and executive engagement.
• Ability to analyze customer data and insights to shape account strategy and influence decisions.
• Experience coordinating cross-functional teams and communicating customer needs to Sales, Product, Engineering.

Responsibilities

• Own a portfolio of 15–20 high-value enterprise accounts through all stages of the customer lifecycle from onboarding to renewal and expansion.
• Build multi-threaded relationships across organizations, including executives, People/HR, Finance, and admins, driving adoption via enablement and best-practice guidance.
• Develop and execute account plans, success plans, and renewal/expansion strategies in partnership with Sales.
• Monitor customer health and renewal risk; proactively lead mitigation for at-risk accounts.
• Serve as the voice of the customer to Product and Engineering; synthesize feedback and market insights.

Skills

Strategic partner

Account management

Cross-functional collaboration

Executive stakeholder engagement

Data-driven decision-making

Job description

Benepass is seeking an experienced Enterprise Customer Success Manager to own a portfolio of 15–20 high-value enterprise accounts. You will manage relationships with executive sponsors, drive adoption, and coordinate across product, sales, engineering, and operations to maximize value from our platform.

You will lead strategic reviews, develop success and renewal plans, and push for expansion while ensuring customer outcomes align with business goals. A fast-growing startup environment awaits.