Partner Success Manager

Via; New York (NY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Free medical plans

401(k) matching

Job summary

Via is seeking a Partner Success Manager to act as the face and voice of Via for our partners. You will build durable relationships, guide operations and product-related issues, and champion new capabilities to expand partner service size and scope.

This US East Coast role targets candidates in Miami, Atlanta (remote) or New York City (hybrid from Union Square), with openness to other East Coast locations. You will own partner success, advise on go-to-market strategies, and drive revenue growth

Qualifications

• Minimum 4+ years of relevant work experience with client-facing roles in consulting, consultative customer success, or high-growth companies.
• Entrepreneurial relationship builder who remains calm in complex, politically sensitive situations.
• Quantitatively inclined and data savvy; translates numbers into simple, actionable insights.
• Self-starter with growth mentality and ability to handle fast-paced, high-responsibility environments.
• Team-oriented with mentoring mindset and collaborative spirit across teams.

Responsibilities

• Own the success of advanced transportation systems for partner cities and serve as the primary contact for executive leadership.
• Act as trusted advisor to partners, turning ideas and community needs into revenue opportunities for Via.
• Build deep, long-term partner relationships by identifying pain points and opportunities for service growth.
• Analyze service performance data to provide actionable recommendations for quality, efficiency, and growth.
• Negotiate multi-year renewals and service expansions to drive year-over-year revenue.

Skills

Client-facing experience

Data-driven

Growth mindset

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Partner Success Manager, you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll build genuine and durable customer relationships while converting those relationships into opportunities for long‐term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go‑to‑market, and product‑related issues. Simultaneously, you will be an internal advocate for partners with Via by championing new products and capabilities to facilitate the expansion of each partner’s service size and scope.

This is a US East Coast role. We’re ideally looking for candidates in Miami or Atlanta (remote) or New York City (hybrid from our Union Square office), but are open to other East Coast locations.

What You’ll Do

• Own the success of advanced transportation systems in our partner’s cities, acting as the primary point of contact for executive city and agency leadership
• Act as a trusted advisor and consultant to our partners, helping to convert their ideas and community needs into revenue opportunities for Via
• Build deep and trusting long‑term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation
• Analyze daily, weekly, and long‑term service performance data to provide partners with actionable recommendations that improve their services’ quality, efficiency, and growth
• Negotiate multi‑year and highly complex contract renewals and service expansions to increase year‑on‑year revenue from each partnership

Who You Are

• You have a minimum of 4+ years of relevant work experience, including client‑facing experience in consulting, consultative customer success, or a high‑growth company
• Entrepreneurial relationship builder who remains calm and collected when faced with highly complex, politically sensitive situations
• Quantitatively‑inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self‑starter with a growth mentality. You enjoy fast‑paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• An excellent team player; you’re a meaningful individual contributor, and a mentor to others on your team. You view successes as a team effort, and enjoy working with others

Compensation and Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Base Salary Range: $85,000 - $110,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401(k) matching

Via is an equal opportunity employer.