Senior Partner Success Manager, Eastern US

VIA; United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is seeking a Partner Success Principal in the United States to build and maintain strong relationships with partners. You'll be responsible for developing strategies, analyzing performance data, and negotiating contract renewals. The ideal candidate will have at least 6 years of client-facing experience, strong negotiation skills, and proficiency in data analysis. Salary ranges from $120,000 to $160,000, complemented by a comprehensive benefits package including free medical plans and 401K matching.

Qualifications

• Minimum of 6+ years of relevant work experience including client-facing roles.
• Ability to analyze complex data sets and draw actionable insights.
• Experience in relationship management and negotiation.

Responsibilities

• Develop strategies for partners to achieve ambitious goals.
• Build deep relationships by resolving partner pain points.
• Analyze service performance data to recommend improvements.
• Negotiate contract renewals and service expansions.

Skills

Client-facing experience

Data analysis

Relationship building

Negotiation

Self-starter

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Partner Success Principal, you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. Simultaneously, you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partner’s service size and scope.

What You'll Do

• Develop a vision and strategy for partners by assessing their strengths and weaknesses to assist them in setting and achieving ambitious goals
• Build deep and trusting long-term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation
• Analyze daily, weekly, and long-term service performance data to provide partners with actionable recommendations that improve their services’ quality, efficiency, and growth
• Negotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnership

Who You Are

• You have minimum of 6+ years of relevant work experience, including client facing experience
• Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively-inclined and data savvy; you may not be a Tableau expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• An excellent team player; you’re a meaningful individual contributor, and a mentor to others on your team. You view successes as a team effort, and enjoy working with others

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $120,000-$160,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Via is an equal opportunity employer.