Senior Partner Success Manager, Eastern US

Remix; Miami (FL); Hybrid; USD 145,000 - 165,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Remix is seeking a Senior Partner Success Manager to help transform transportation through strategic partner engagement. Your role will focus on building and maintaining strong relationships with partners, while leveraging performance data to drive service growth and revenue.

You will need at least 6 years of client-facing experience and a knack for data analysis, as well as a team-oriented attitude. The position offers a salary range of $145,000-$165,000 and a comprehensive benefits package including free medical plans.

Qualifications

• 6+ years of relevant work experience including client facing roles.
• Strong relationship-building skills under pressure.
• Data savvy and able to extract insights from data.

Responsibilities

• Develop vision and strategy for partner success.
• Build long-term relationships with partners.
• Analyze service performance data for actionable insights.
• Negotiate contract renewals and service expansions.

Skills

Client facing experience

Quantitative analysis

Relationship building

Mentoring team members

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Senior Partner Success Manager, you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go-to-market, and product‑related issues. Simultaneously, you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partner’s service size and scope.

What You’ll Do

• Develop a vision and strategy for partners by assessing their strengths and weaknesses to assist them in setting and achieving ambitious goals
• Build deep and trusting long‑term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation
• Analyze daily, weekly, and long‑term service performance data to provide partners with actionable recommendations that improve their services’ quality, efficiency, and growth
• Negotiate and sign contract renewals and service expansions to increase year‑on‑year revenue from each partnership

Who You Are

• You have minimum of 6+ years of relevant work experience, including client facing experience
• Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively‑inclined and data savvy; you may not be a Tableau expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self‑starter with a passionate growth mentality. You enjoy fast‑paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• An excellent team player; you’re a meaningful individual contributor, and a mentor to others on your team. You view successes as a team effort, and enjoy working with others
• Comfortable with frequent travel, you’re excited to connect with partners face‑to‑face

Compensation and Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $145,000-$165,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Via is an equal opportunity employer.