Strategic Partner Success Director

Safe-Guard Products International; Atlanta (GA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan with Company Match

Paid Holidays and Vacation

Wellness Programs

Tuition Reimbursement

Ongoing Training & PersonalDevelopment

Job summary

Safe-Guard Products International is seeking an accomplished Senior Director, Partner Success to lead a portfolio of OEM and captive-finance partners. You will supervise Client Success Partners and Program Managers, build account plans, monitor health, and drive renewals while aligning with executive leadership.

You will collaborate across Finance, Sales, Legal, Risk, and Technology to deliver on partner commitments, optimize processes, and mentor a growing team in a fast paced automotive

Qualifications

• Bachelor’s degree in Business, Finance, Economics, or a related field; MBA preferred.
• Minimum of 10 years of progressive experience in client success, strategic account management, or relationship management serving enterprise clients, preferably OEMs, captive finance companies, or large financial institutions.
• At least 6 years of people-leadership experience managing account or client-facing teams; experience leading managers preferred.
• Proven track record managing strategic, high-revenue accounts, with measurable results in retention, renewal, and growth.
• Experience with account planning, health scoring, QBRs, and escalation management; experience helping build or improve these processes preferred.

Responsibilities

• Lead a team of Client Success Partners and Program Managers.
• Serve as the senior relationship lead for a set of strategic partner accounts, working directly with partner executives.
• Build and maintain the annual account plan for each partner in your portfolio with clear owners and due dates.
• Complete Client Health Assessments for accounts on a regular schedule and flag accounts at risk.
• Prepare and lead QBRs for your portfolio and coordinate with Finance & Insights.

Skills

Leadership experience

Strategic account management

Analytical and data-driven

Travel up to 25%

Excellent communication

Project management

Education

Bachelor’s degree in Business, Finance, Economics, or related field

MBA

Tools

Asana

Jira

Smartsheet

Job description

Safe-Guard Products International is seeking an accomplished Senior Director, Partner Success to lead a portfolio of OEM and captive-finance partners. You will supervise Client Success Partners and Program Managers, build account plans, monitor health, and drive renewals while aligning with executive leadership.

You will collaborate across Finance, Sales, Legal, Risk, and Technology to deliver on partner commitments, optimize processes, and mentor a growing team in a fast paced automotive