Senior Director, Partner Success - Enterprise Growth Leader

Safe-Guard Products; Atlanta (GA); Híbrido; USD 180 000 - 230 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid holidays and vacation

Resumo da oferta

Safe-Guard Products is seeking a Senior Director, Partner Success to lead a portfolio of OEM and captive-finance partner accounts and manage Client Success Partners and Program Managers. You will report to the VP, Partner Success and run account plans, health assessments, QBRs, escalations, and renewals for your portfolio while serving as the senior relationship lead for several large partners.

This role requires a strong record in enterprise client management, leadership, and data-driven

Qualificações

• Bachelor’s degree in Business, Finance, Economics, or related field; MBA preferred.
• 10+ years in client success, strategic account management, or relationship management serving enterprise clients.
• 6+ years of people leadership experience managing account or client-facing teams; leadership of managers preferred.
• Proven track record managing strategic, high-revenue accounts with retention, renewal, and growth.
• Experience with account planning, health scoring, QBRs, and escalation management; building/improving these processes preferred.

Responsabilidades

• Lead Client Success Partners and Program Managers; coach, manage performance, and grow team.
• Senior relationship lead for a set of strategic partner accounts with partner executives.
• Build and maintain annual account plans with clear owners and due dates.
• Complete Client Health Assessments, flag risks, and drive corrective actions.
• Prepare and lead QBRs; coordinate with Finance & Insights and share recaps within 48 hours.
• Manage client escalations; drive recovery plans and involve VP when needed.
• Prepare for renewals; track dates, build value case, and support negotiations.
• Monitor commercial health including rate, pricing, rebates, invoicing, and SLA reporting.
• Ensure intake systems are used for partner requests and set shared goals for teams on delivery.
• Develop and improve Client Success processes and reporting; leverage dealer performance data in discussions.
• Collaborate with Sales, Dealer, Claims, Risk, Legal, and Technology to meet partner commitments.

Conhecimentos

Team leadership

Account management

Client success

Strategic planning

Project management

Formação académica

Bachelor’s degree in Business/Finance/Economics

MBA preferred

Ferramentas

Asana

Jira

Smartsheet

Descrição da oferta de emprego

Safe-Guard Products is seeking a Senior Director, Partner Success to lead a portfolio of OEM and captive-finance partner accounts and manage Client Success Partners and Program Managers. You will report to the VP, Partner Success and run account plans, health assessments, QBRs, escalations, and renewals for your portfolio while serving as the senior relationship lead for several large partners.

This role requires a strong record in enterprise client management, leadership, and data-driven