Strategic Partner Success Architect

Bland.ai, Inc.; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Full benefits package

Meaningful equity

Regular partner/customer travel

Job summary

Bland AI in San Francisco is hiring a Partner Success Manager to own the post-sale technical journey for enterprise partners. You will drive go-lives, measure business outcomes, and manage executive relationships while ensuring renewal and expansion opportunities.

The role requires deep technical fluency, strong partner management, and willingness to travel to client sites as needed. You will collaborate with engineers, product, and sales to deliver repeatable, scalable outcomes.

Qualifications

• 5+ years in technical customer- or partner-facing roles such as Partner Success Manager, TAM, or related
• Experience owning post-sale success and outcomes for enterprise partners or customers
• Strong technical foundation, ideally with CS/engineering exposure or equivalent
• API and integration fluency, including REST/JSON, logs, SQL, and production systems
• Experience diagnosing complex blockers and driving partner-facing escalations
• Highly self-directed and able to operate with minimal guidance
• Willing and able to travel to SF and partner/customer sites as needed

Responsibilities

• Own the technical post-sale relationship for a portfolio of partners from onboarding to go-live and renewal
• Identify, evaluate and onboard new service partners
• Ensure partners launch quickly, hit timelines, and realize ROI from Bland's AI agents
• Diagnose implementation blockers and escalate to resolution promptly
• Collaborate with engineers, product, sales, and implementation teams to ensure partner success
• Develop enablement plans mapping use cases, milestones, KPIs, and risk/ROI
• Educate partners on best practices and new features to maximize value
• Lead monthly/quarterly business reviews and executive briefings on outcomes
• Spot expansion opportunities based on data, usage, and ROI signals

Skills

Partner Success

Technical Account Management

Solutions Architecture

Customer Engineer

Implementation Lead

REST/JSON

SQL

Post-sale Ownership

Travel readiness

Tools

REST API

JSON

SQL

Production Systems

Logs

Job description

Bland AI in San Francisco is hiring a Partner Success Manager to own the post-sale technical journey for enterprise partners. You will drive go-lives, measure business outcomes, and manage executive relationships while ensuring renewal and expansion opportunities.

The role requires deep technical fluency, strong partner management, and willingness to travel to client sites as needed. You will collaborate with engineers, product, and sales to deliver repeatable, scalable outcomes.