Partner Success Manager
Bland.ai, Inc.
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Benefits offered by this job
Job summary
Bland AI in San Francisco is hiring a Partner Success Manager to own the post-sale technical journey for enterprise partners. You will drive go-lives, measure business outcomes, and manage executive relationships while ensuring renewal and expansion opportunities.
The role requires deep technical fluency, strong partner management, and willingness to travel to client sites as needed. You will collaborate with engineers, product, and sales to deliver repeatable, scalable outcomes.
Qualifications
- 5+ years in technical customer- or partner-facing roles such as Partner Success Manager, TAM, or related
- Experience owning post-sale success and outcomes for enterprise partners or customers
- Strong technical foundation, ideally with CS/engineering exposure or equivalent
- API and integration fluency, including REST/JSON, logs, SQL, and production systems
- Experience diagnosing complex blockers and driving partner-facing escalations
- Highly self-directed and able to operate with minimal guidance
- Willing and able to travel to SF and partner/customer sites as needed
Responsibilities
- Own the technical post-sale relationship for a portfolio of partners from onboarding to go-live and renewal
- Identify, evaluate and onboard new service partners
- Ensure partners launch quickly, hit timelines, and realize ROI from Bland's AI agents
- Diagnose implementation blockers and escalate to resolution promptly
- Collaborate with engineers, product, sales, and implementation teams to ensure partner success
- Develop enablement plans mapping use cases, milestones, KPIs, and risk/ROI
- Educate partners on best practices and new features to maximize value
- Lead monthly/quarterly business reviews and executive briefings on outcomes
- Spot expansion opportunities based on data, usage, and ROI signals
Skills
Tools
Job description
Bland AI is the voice AI platform built for enterprises with high-volume, complex call center operations. Founded by Sobhan Nejad and Isaiah Granet in San Francisco, Bland started by solving the core infrastructure problem that made voice AI unusable for business: latency, reliability, and the inability to handle real-world complexity. Where early voice AI took 7 seconds to respond and could only handle basic FAQs, Bland built the entire stack from scratch.
Today, Bland's platform fully resolves up to 65% of inbound calls autonomously – handling not just FAQs, but multi-step workflows, authentication logic, business-rule-based routing, and live data lookups. For large call center operators, each percentage point of resolution Bland drives is worth $500K–$1M+ per year in savings. Bland's biggest technical differentiator: they own and operate the entire voice AI stack in-house – transcription, LLM, and TTS – rather than relying on third-party API providers. This is a deliberate architectural choice that enables the uptime guarantees, data security standards, and customization depth that regulated industries require.
Bland is moving rapidly upmarket and building out a partner ecosystem across financial services, healthcare, insurance, travel, telecommunications, and large-scale call center operations. As partners onboard, launch, and scale their end-customer deployments on Bland, Bland needs a technical post-sales leader to make sure they are enabled quickly, launches stay on track, outcomes are measurable, and technical complexity turns into clean, repeatable execution across the partner network.
Objective: Own the post-sale technical partner journey by driving successful go-lives, measurable business outcomes, partner health, executive alignment, renewals, and expansion opportunities across Bland's partner network.
- Own the technical post-sale relationship for a portfolio of partners, driving them from onboarding through go-live, adoption, business review, renewal, and expansion
- Identify, evaluate and onboard new service partners
- Ensure partners launch quickly, hit measurable go-live timelines, and see clear ROI from Bland's AI agents
- Diagnose implementation blockers before they become major partner or customer risks
- Partner closely with forward-deployed engineers, product, sales, and implementation teams to troubleshoot issues, accelerate resolutions, and keep partners successful in production
- Build partner enablement plans that map use cases, technical requirements, go-live milestones, KPIs, risks, value realization, and expansion opportunities
- Educate partners on best practices, new features, and optimization strategies that help them get more value from Bland
- Own monthly and quarterly business reviews (MBRs/QBRs) and executive briefings focused on outcomes, ROI, usage, risks, and the results their customers are seeing
- Identify expansion opportunities based on new use cases, call volume, operational pain, product usage, partner feedback, and measurable ROI
- Support renewal cycles either independently or in partnership with AEs / commercial owners
We're looking for a high-ownership, commercially oriented Partner Success Manager who can live at the intersection of customer success, technical implementation, and enterprise relationship management. This person should be deeply partner-obsessed, technically sharp, and comfortable owning outcomes in a fast-moving startup environment.
- 5+ years in technical customer- or partner-facing roles such as Partner Success Manager, Technical Account Manager, Technical CSM, Solutions Architect, Customer Engineer, Implementation Lead, or similar
- Experience owning post-sale success and outcomes for enterprise partners or customers
- Strong technical foundation, ideally with CS / engineering exposure or equivalent hands‑on technical experience
- API and integration fluency, including comfort with REST / JSON, logs, SQL, and production systems
- Experience diagnosing complex technical blockers and driving partner-facing escalations to resolution
- Highly self-directed — does not need heavy management or a fully built playbook to be effective
- Willing and excited to work from San Francisco and travel to partner and customer sites as needed
- Background in voice AI, conversational AI, CPaaS, CCaaS, UCaaS, contact center software, customer experience, or channel/partner ecosystem management
- Experience managing partner or customer accounts in highly regulated industries such as financial services, insurance, healthcare, or telecommunications
- Experience supporting renewals, expansion, or commercially oriented post-sales motions
- Experience at a Series A–C company helping build partner success, onboarding, or customer success playbooks from scratch
- Experience working with partner or enterprise customer organizations where C-level stakeholders are actively involved post-sale
- Performance-based upside tied to retention, renewals, and expansion
- Meaningful equity in a high-growth, well-funded AI company
- Full benefits package
- Regular partner and customer travel expected
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