Enterprise Partner Success Leader for AI

bland; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Full benefits package

Meaningful equity

Regular partner travel

Job summary

Bland AI is building a high-growth, enterprise-grade voice AI platform and seeks a Partner Success Manager to own the post-sale technical journey for a portfolio of partners. You will drive go-lives, measure business outcomes, ensure partner health, align executives, renewals, and expansion opportunities across Bland's partner network.

You will collaborate with engineers, product, sales, and implementation teams to troubleshoot issues, enable partners, and map use cases to KPIs.

Qualifications

• 5+ years in technical customer- or partner-facing roles.
• Experience owning post-sale success for enterprise partners.
• Strong technical foundation with CS/engineering exposure or equivalent hands-on technical experience.
• API and integration fluency, including REST/JSON, logs, SQL.
• Experience diagnosing complex technical blockers and driving partner-facing escalations to resolution.
• Highly self-directed — does not need heavy management or a fully built playbook to be effective.
• Willing and excited to work from San Francisco and travel to partner and customer sites as needed.

Responsibilities

• Own the technical post-sale relationship for a portfolio of partners, driving onboarding through go-live, adoption, business reviews, renewal, and expansion.
• Identify, evaluate and onboard new service partners.
• Ensure partners launch quickly, hit measurable go-live timelines, and see clear ROI from Bland's AI agents.
• Diagnose implementation blockers before they become risks for partners or customers.
• Partner closely with forward-deployed engineers, product, sales, and implementation teams to troubleshoot issues and accelerate resolutions.
• Build partner enablement plans mapping use cases, requirements, milestones, KPIs, risks, value realization, and expansion opportunities.
• Educate partners on best practices, new features, and optimization strategies to maximize value.
• Own monthly and quarterly business reviews (MBRs/QBRs) and executive briefings focused on outcomes, ROI, usage, risks, and customer results.
• Identify expansion opportunities based on new use cases, call volume, operational pain, product usage, partner feedback, and measurable ROI.

Skills

Enterprise relationship management

Technical customer-facing

APIs and integrations

REST/JSON

SQL

Troubleshooting

Self-directed

Travel readiness

Tools

Logs

Job description

Bland AI is building a high-growth, enterprise-grade voice AI platform and seeks a Partner Success Manager to own the post-sale technical journey for a portfolio of partners. You will drive go-lives, measure business outcomes, ensure partner health, align executives, renewals, and expansion opportunities across Bland's partner network.

You will collaborate with engineers, product, sales, and implementation teams to troubleshoot issues, enable partners, and map use cases to KPIs.