Strategic Partner Services Program Manager

sentinellabs; United States; Remote; USD 132,000 - 160,000; Full time

Benefits offered by this job

RSUs

401(k) match

Healthcare

Home office allowance

Job summary

Sentinellabs is seeking a strategic operator for a global individual contributor role focused on building and operating a partner-led services delivery program within our professional services organization. You will shape the operational strategy, governance framework, and performance management for a third-party delivery partner ecosystem supporting customers of our AI-native cybersecurity platform.

You will drive SLA/KPI design, partner alignment, and cross-functional coordination with sales,

Qualifications

• 5+ years of progressive experience in operations, program management, or services delivery.
• Experience with partner-led or third-party delivery models.
• Proven ability to drive measurable performance at scale.
• Experience designing KPI and quality controls.
• Ability to influence across sales, product, legal, operations, and customer experience.

Responsibilities

• Define and execute the operational strategy for partner-led services delivery.
• Design and administer SLAs and KPIs for partner quality.
• Drive partner alignment with internal practices and product/service updates.
• Coordinate with Professional Services, channel, and internal teams end-to-end.
• Act as SME on partner-led services operations and scale practices.

Skills

Partner governance

Operations leadership

Metrics-driven

Cross-functional collaboration

Communication skills

Job description

Sentinellabs is seeking a strategic operator for a global individual contributor role focused on building and operating a partner-led services delivery program within our professional services organization. You will shape the operational strategy, governance framework, and performance management for a third-party delivery partner ecosystem supporting customers of our AI-native cybersecurity platform.

You will drive SLA/KPI design, partner alignment, and cross-functional coordination with sales,