Staff Partner-Led Services Program Manager

sentinellabs; United States; Remote; USD 132,000 - 160,000; Full time

Benefits offered by this job

RSUs

401(k) match

Healthcare

Home office allowance

Job summary

Sentinellabs is seeking a strategic operator for a global individual contributor role focused on building and operating a partner-led services delivery program within our professional services organization. You will shape the operational strategy, governance framework, and performance management for a third-party delivery partner ecosystem supporting customers of our AI-native cybersecurity platform.

You will drive SLA/KPI design, partner alignment, and cross-functional coordination with sales,

Qualifications

• 5+ years of progressive experience in operations, program management, or services delivery.
• Experience with partner-led or third-party delivery models.
• Proven ability to drive measurable performance at scale.
• Experience designing KPI and quality controls.
• Ability to influence across sales, product, legal, operations, and customer experience.

Responsibilities

• Define and execute the operational strategy for partner-led services delivery.
• Design and administer SLAs and KPIs for partner quality.
• Drive partner alignment with internal practices and product/service updates.
• Coordinate with Professional Services, channel, and internal teams end-to-end.
• Act as SME on partner-led services operations and scale practices.

Skills

Partner governance

Operations leadership

Metrics-driven

Cross-functional collaboration

Communication skills

Job description

Role overview

This is a global individual contributor role focused on building and operating a partner-led services delivery program within a professional services organization. The position shapes the operational strategy, governance framework, and performance management for a third-party delivery partner ecosystem that supports customers of an AI-native cybersecurity platform. It reports into Professional Services Project Management and is well suited to a strategic operator who understands how to balance partner incentives with the quality controls required to keep an ecosystem of delivery partners performing at a high standard.

Responsibilities

• Help define and execute the operational strategy for partner-led services delivery
• Design and administer SLAs and KPIs that hold delivery partners to consistent quality standards
• Drive partner alignment so third-party teams stay current with internal best practices and keep pace with product and service innovations
• Coordinate with Professional Services, channel, and adjacent internal teams to ensure a consistent partner lifecycle end to end
• Act as an internal subject matter expert on partner-led services operations and share knowledge and practices as the program scales

Requirements

• 5+ years of progressive experience in operations, program management, or services delivery, including exposure to partner-led or third-party delivery models
• Demonstrated success supporting or managing partner governance frameworks that drive consistent, measurable performance at scale
• Strong track record in metrics-driven environments with a focus on outcomes such as customer satisfaction and partner quality scores
• Experience with service delivery operations, including KPI and quality control design
• Proven ability to collaborate and drive alignment across cross-functional stakeholders including sales, product, legal, operations, and customer experience
• Strong communication and interpersonal skills, with the ability to work independently and influence without direct authority

Nice to have

• Experience supporting AI adoption within services delivery and identifying opportunities to meaningfully improve service quality

Benefits and work setup

• Equity participation through restricted stock units and an employee stock purchase plan
• Flexible time off, paid company holidays and sick time, gender-neutral parental leave, and grandparent leave
• Medical, dental, and vision coverage; 401(k) with company match; life and disability insurance; health and dependent care FSA; voluntary supplemental coverage; employee assistance program; pre-paid legal support; pet insurance; and global business travel medical insurance
• Home office allowance and mobile phone reimbursement
• Wellness coach, wellness or gym reimbursement, fertility coverage, and adoption and surrogacy reimbursement
• U.S. base pay range of approximately $132,000 to $160,000 USD, depending on candidate location