Strategic Partner, National Accounts

Acuity Brands, Inc.; Northern (KY); Hybrid; USD 69,000 - 98,000; Full time

Benefits offered by this job

Health care

Dental coverage

Vision plans

401K benefits

Commissions/incentives

Job summary

Acuity Brands, Inc. is seeking a Strategic Partner to own National Accounts, coordinating across Sales, Customer Operations, and Post-Sales. You will champion the customer experience and drive growth by aligning internal teams and managing key relationships.

The role demands proactive issue resolution, strategic planning, and cross-functional collaboration to exceed account expectations. You will work with sales to plan initiatives, present strategies in person, and identify opportunities within

Qualifications

• Empathy and ability to understand customer pain and translate into solutions.
• Advocacy for customers and drive to improve the experience.
• Process-minded with a focus on efficiency and repeatability.
• Curiosity to identify opportunities and drive impact.
• KPI-driven mindset measuring CSAT, CES and NPS metrics.
• Strong leadership and collaborative influence across teams.
• Solid business acumen and organizational skills.
• Ability to multi-task in a fast-paced environment.
• Excellent communication and presentation abilities.

Responsibilities

• Support Sales in planning meetings, proposals and opportunity development.
• Own management and success of national accounts, primary client contact.
• Coordinate internal teams to deliver against account plans.
• Champion continuous process improvement across CX and operations.
• Assist strategic account planning and cross-functional alignment.
• Act as liaison to address gaps and drive cross-channel collaboration.

Skills

Empathy

Customer advocacy

Process optimization

Curiosity

KPI driven

Leadership

Business acumen

Multi-tasking

Communication skills

Job description

Acuity Brands, Inc. is seeking a Strategic Partner to own National Accounts, coordinating across Sales, Customer Operations, and Post-Sales. You will champion the customer experience and drive growth by aligning internal teams and managing key relationships.

The role demands proactive issue resolution, strategic planning, and cross-functional collaboration to exceed account expectations. You will work with sales to plan initiatives, present strategies in person, and identify opportunities within