Strategic Partner Manager for Restaurant Growth

DoorDash ANZ; San Francisco (CA); Hybrid; USD 71,000 - 150,000; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Paid sick leave

Medical, dental, and vision benefits

11 paid holidays

Disability and basic life insurance

Family-forming assistance

Mental health program

Job summary

DoorDash is seeking a Strategic Partner Manager II to own and grow a portfolio of SMB restaurant partners with autonomy and strategic judgment. You will guide long-term growth, profitability, and retention for merchants on the DoorDash platform, moving beyond day-to-day account management to strategic conversations.

You will influence cross-functional teams, adapt account plans as opportunities arise, and advocate for merchants while driving measurable outcomes.

Qualifications

• 4+ years of experience in account management, customer success, or post-sales with increasing scope and autonomy.
• Proven track record of driving measurable growth and retention across a book of business.
• Strong executive presence with the ability to command a room, influence without authority, and deliver compelling presentations.
• Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics.
• Advanced analytical skills with spreadsheets and data analysis using tools like Salesforce, Outreach, Tableau, or Sigma.

Responsibilities

• Own and grow strategic partnerships with a portfolio of SMB restaurant partners, driving growth, retention, and satisfaction.
• Lead advanced merchant strategy through high-impact business reviews focusing on growth, profitability, and long-term success.
• Operate autonomously by adjusting account plans and growth strategies as needs and market conditions evolve.
• Identify and mitigate risk by anticipating detractors, addressing challenges early, and implementing solutions.
• Drive expansion by recommending and selling DoorDash products that support merchant growth and brand perception.
• Influence cross-functionally by partnering with Product, Operations, Sales, and other teams without escalation.

Skills

Account management

Executive presence

Analytical skills

Strategic thinking

Collaborative mindset

Tools

Salesforce

Outreach

Tableau

Sigma

Job description

DoorDash is seeking a Strategic Partner Manager II to own and grow a portfolio of SMB restaurant partners with autonomy and strategic judgment. You will guide long-term growth, profitability, and retention for merchants on the DoorDash platform, moving beyond day-to-day account management to strategic conversations.

You will influence cross-functional teams, adapt account plans as opportunities arise, and advocate for merchants while driving measurable outcomes.