Strategic Restaurant Partner Manager – Growth & Retention

DoorDash USA; San Francisco (CA); Hybrid; USD 71,000 - 120,000; Full time

Benefits offered by this job

401(k) with match

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Paid sick leave

Medical, dental, vision

Disability insurance

Life insurance

Mental health program

Job summary

DoorDash is seeking a Strategic Partner Manager II (SPM) to own and grow a portfolio of SMB restaurant partners in the San Francisco area. You will operate with autonomy, guiding growth, profitability, and retention while aligning merchant goals with DoorDash capabilities.

You will lead strategic conversations, propose growth strategies, and partner with Product, Operations and Sales to scale merchant programs.

Qualifications

• 4+ years in account management, customer success, or post-sales roles.
• Proven growth and retention across a majority of a book.
• Executive presence with ability to influence and present.
• Deep understanding of restaurant industry, including merchant P&L and unit economics.
• Advanced analytical skills with spreadsheets and data tools.
• Knowledge of third‑party delivery platforms and logistics.
• Ability to synthesize trends into actionable recommendations.
• Collaborative mindset and mentorship within a team.

Responsibilities

• Own and grow strategic partnerships across SMB restaurant partners.
• Lead high-impact merchant strategy and growth initiatives.
• Operate autonomously, adjusting plans as conditions change.
• Identify and mitigate risks to merchant health and performance.
• Drive expansion and optimization by recommending DoorDash products.
• Influence cross-functionally with Product, Ops, Sales and other teams.
• Represent merchant insights to inform product and GTM strategy.
• Elevate the team by sharing best practices and mentoring peers.

Skills

4+ years of experience

Executive presence

Restaurant industry knowledge

Analytical skills

Data-driven decision making

Delivery/logistics knowledge

Mentoring/team coaching

Tools

Salesforce

Outreach

Tableau

Sigma

Job description

DoorDash is seeking a Strategic Partner Manager II (SPM) to own and grow a portfolio of SMB restaurant partners in the San Francisco area. You will operate with autonomy, guiding growth, profitability, and retention while aligning merchant goals with DoorDash capabilities.

You will lead strategic conversations, propose growth strategies, and partner with Product, Operations and Sales to scale merchant programs.