Strategic Partner Manager (Remote | Payments)

Priority Technology Holdings, Llc; United States; Remote; USD 70,000 - 85,000; Full time

Benefits offered by this job

401(k) match

Employee Stock Purchase Program (ESPP)

HSA and FSA options

Medical, dental, and vision coverage

Mental health support (Lyra Health)

Gym membership reimbursement

Job summary

Priority Technology Holdings, Inc. is seeking a Strategic Account Manager I to manage a portfolio of high-value partners in the payments ecosystem.

You will deliver exceptional partner experiences, ensure operational excellence, and drive revenue growth through proactive interactions and cross-functional collaboration. The role blends strategic thinking with operational execution and relationship management, working with Sales, Customer Support, Logistics, and Tech teams to support thriving

Qualifications

• 5+ years in account management, partner success, or client-facing operations within payments/fintech/financial services.
• Solid understanding of payment processing workflows, systems, and terminology.
• Experience handling partner compensation, residual models, and related financial processes.
• Excellent communication and relationship-building skills (written and verbal).
• Proficiency with Microsoft Office, Google Workspace, and CRM/project management tools.
• Willingness to travel up to 50% quarterly for in-person meetings with key partners.

Responsibilities

• Serve as the primary point of contact for strategic partners via phone, email, and scheduled touchpoints.
• Build and maintain deep, trust-based relationships with partners for long-term mutual value.
• Advocate for partners internally while balancing business goals and operational capabilities.
• Troubleshoot day-to-day issues, coordinating with internal teams for fast resolutions.
• Track KPIs including partner satisfaction, operational efficiency, and service-level performance.
• Produce and present recurring reports with insights and recommendations to internal and external stakeholders.
• Support compliance and accuracy in commission and residual reporting.
• Participate in strategic initiatives, including rollout of new products and services to partner networks.
• Serve as the first line of escalation for operational or revenue-impacting concerns.
• Drive timely resolution by coordinating cross-functional teams.
• Liaise with internal departments—Support, Finance, Product, and Logistics—to ensure alignment on partner priorities.

Skills

Relationship management

Communication

Strategic thinking

Cross-functional collaboration

CRM tools

Microsoft Office

Google Workspace

Data analysis

Tools

CRM software

Excel

Google Sheets

Job description

Priority Technology Holdings, Inc. is seeking a Strategic Account Manager I to manage a portfolio of high-value partners in the payments ecosystem.

You will deliver exceptional partner experiences, ensure operational excellence, and drive revenue growth through proactive interactions and cross-functional collaboration. The role blends strategic thinking with operational execution and relationship management, working with Sales, Customer Support, Logistics, and Tech teams to support thriving