Strategic Partner Account Manager, Key Partners

Expedia, Inc.; West Hollywood (CA); Hybrid; USD 128,000 - 204,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Travel discounts

Wellness reimbursement

Paid time off

Job summary

Expedia Group seeks an Account Manager, Key Partners, North America to own the day-to-day commercial performance of a hotel partner portfolio, managing rate, inventory, and account health across North America. You will monitor performance, identify risks, and build data-driven recommendations while developing negotiation and relationship-management skills.

You will coordinate with cross-functional teams to execute account plans, support renewals, and ensure accurate reporting, with opportunities

Qualifications

• Bachelor’s degree or equivalent professional experience in a relevant field.
• 4+ years in commercial, account management, customer success, or partner-facing role; hospitality or travel technology experience is a plus.
• Comfortable with data, building simple reports, identifying trends, and explaining what the findings mean for partner performance.
• Clear and professional written and verbal communication; able to represent Expedia Group credibly with internal and external partner contacts.
• Organized, self-directed, and able to manage multiple accounts and priorities with moderate oversight.
• Growth mindset toward greater account responsibility; proficient with Microsoft Office and CRM/reporting tools.

Responsibilities

• Own the day-to-day commercial performance of an assigned portfolio of hotel partners, including rate and inventory access, production, and account health
• Monitor performance against goals, identify risks and opportunities, and translate data into clear recommendations through regular partner reviews
• Build trusted relationships with senior partner contacts through consistent communication, follow-through, and business reviews
• Coordinate with Market Management, Connectivity, Analytics, and internal partner teams to resolve issues, implement account plans, elevate concerns, and unlock opportunities
• Support contract renewals, complex commercial agreements, and new partner onboarding, ensuring rate, inventory, and content are set up correctly
• Deliver accurate weekly and monthly reporting, build expertise in Expedia Group tools and commercial levers, and partner with Senior Account Managers on complex negotiations and continuous improvement

Skills

Data analysis

Report building

Communication

Account management

Negotiation

Education

Bachelor's degree or equivalent

Tools

CRM tools

Microsoft Office

Job description

Expedia Group seeks an Account Manager, Key Partners, North America to own the day-to-day commercial performance of a hotel partner portfolio, managing rate, inventory, and account health across North America. You will monitor performance, identify risks, and build data-driven recommendations while developing negotiation and relationship-management skills.

You will coordinate with cross-functional teams to execute account plans, support renewals, and ensure accurate reporting, with opportunities