Strategic Orders & Customer Backlog Specialist

ADLINK Technology; San Jose (CA); On-site; USD 82,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life, AD&D, Short/Long Disability

401k retirement plan

HSA and FSA benefits

Vacation and Sick Leave

Paid holidays

Job summary

Ampro ADLINK Technology is seeking an Orders Management Specialist to own end-to-end order processing, maintain customer accounts, and provide accurate quotations. You will collaborate with Sales, Finance, Logistics, and the Taiwan Factory to ensure timely deliveries and correct pricing.

The role emphasizes detail, proactive communication, and strong Excel/MS Office skills, with 3–5 years in customer support and exposure to hardware/manufacturing systems.

Qualifications

• BA/BS or equivalent training/experience.
• Minimum 3–5 years of customer support experience in the same or related field.
• Direct, OEM or channel sales experience with CPU component hardware, or systems level products desirable.

Responsibilities

• Process orders end-to-end for assigned accounts with accuracy.
• Create, update and maintain customer master accounts.
• Generate formal quotations efficiently and accurately.
• Primary liaison between internal departments for order status, shipping, pricing, and product availability.
• Maintain customer backlogs and ensure all open orders are accurate.
• Provide support and follow up for sales organization.

Skills

Excel

MS Office Suite

Customer support experience

Analytical skills

Communication skills

Multi-tasking

Problem solving

Team player

Attention to detail

Bills of Materials knowledge

Education

BA/BS or equivalent training/experience

Tools

SAP

Agile PLM

ERP/CPQ systems

Job description

Ampro ADLINK Technology is seeking an Orders Management Specialist to own end-to-end order processing, maintain customer accounts, and provide accurate quotations. You will collaborate with Sales, Finance, Logistics, and the Taiwan Factory to ensure timely deliveries and correct pricing.

The role emphasizes detail, proactive communication, and strong Excel/MS Office skills, with 3–5 years in customer support and exposure to hardware/manufacturing systems.