Order Management Specialist - ERP/CRM Expert (Contract)

Talentify

Cypress (CA)

On-site

USD 41,000 - 43,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical, dental & vision

401(k)

Life Insurance

Disability insurance

HSA

Transportation benefits

Employee Assistance Program

PTO / vacation

Job summary

Aston Carter is seeking an Order Management Specialist in Cypress, CA. The role focuses on receiving and processing customer orders, maintaining product allocation, and ensuring timely order fulfillment while communicating status and delivery expectations to customers.

The position requires experience with ERP/CRM systems, strong attention to detail, and ability to manage backlog in a fast-paced environment.

Qualifications

4+ years of experience in order management, order entry, or manufacturing customer service.
Experience in medical device, biotech, or pharma industries is ideal; candidates from other regulated industries with Salesforce/ERP knowledge are also considered

Responsibilities

Receive and process customer purchase orders via email or e-fax with accuracy and alignment to terms.
Enter orders into ERP within required timeframes.
Manage backlog and support product allocation.
Confirm receipt and entry of orders with customers.
Create and maintain ship-to/bill-to records.
Follow up with customers on incomplete orders, backorders, and ship dates.
Determine scheduled ship dates based on requirements and capacity.
Run reports to track on-time shipments and quality metrics.
Investigate and resolve non-standard orders with Sales, Accounting, and customers.
Utilize CRM/reporting tools daily for order-related activities.