Strategic Order Scheduler & Customer Liaison

Aston Carter; Windsor (CT); Vor Ort; USD 32.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical, dental & vision

401(k) Retirement Plan

Paid Time Off

Zusammenfassung

Aston Carter is hiring an Order Scheduling and Customer Service Coordinator in Windsor, CT. The role focuses on coordinating order scheduling, stock reservations, and internal communication to ensure on-time shipments and strong customer service.

Responsibilities include managing tickets, reviewing stock, supporting Sales with timely information, and maintaining an organized backlog to keep production and shipping aligned. Onsite work with a standard 8:00 AM–5:00 PM schedule.

Qualifikationen

• Strong customer service focus and professionalism.
• Organizational skills for tickets, documents and backlog.
• Reliability and accountability in meeting deadlines.
• Clear written communication for emails and documentation.
• Effective verbal communication with sales, quality, and operations.
• Attention to detail in scheduling, stock reservation and codes.
• Ability to learn new computer systems quickly.
• Understanding of scheduling priorities by due dates.

Aufgaben

• Respond to emails promptly and ensure inquiries receive a reply within a reasonable time frame.
• Review and complete tickets in the designated system with accuracy and timely follow-up.
• Schedule and print orders, highlight key details, and distribute documentation to the appropriate areas.
• Place reservations on stock as requested and ensure inventory is properly allocated.
• Calculate stock availability and reserve stock for MRO orders considering kerf, scrap, and hold-down.
• Notify Sales and QA when specifications do not match and assist in reviewing updates.
• Identify receivers with allocated orders and review for stockouts or WAV issues.
• Complete receivers when time allows with accurate records.
• Print inspection sheets and ensure production/quality teams have complete documentation.
• Communicate with sales when orders are late or need re-cut and obtain approvals.
• Notify sales when order quantities differ by more than 10% for appropriate action.
• Provide lead times for cut orders based on schedules and stock availability.
• Maintain backlog by scheduling orders in the entered or released sequence.
• Ensure start-by dates are followed and orders ship on time.
• Schedule orders in BTS at least one week before due date where applicable.
• Apply correct shipment reason codes (QA hold, freight delay, stockout, etc.).
• Manage and schedule pack-and-hold orders including Kanbans for consistent supply.
• Review MRO orders to confirm stock availability and alignment.
• Complete item transfers and split tags for accurate inventory tracking.

Kenntnisse

Customer service

Administrative skills

Reliability & accountability

Written communication

Verbal communication

Detail orientation

Scheduling systems

Team collaboration

Software learning ability

Jobbeschreibung

Aston Carter is hiring an Order Scheduling and Customer Service Coordinator in Windsor, CT. The role focuses on coordinating order scheduling, stock reservations, and internal communication to ensure on-time shipments and strong customer service.

Responsibilities include managing tickets, reviewing stock, supporting Sales with timely information, and maintaining an organized backlog to keep production and shipping aligned. Onsite work with a standard 8:00 AM–5:00 PM schedule.