Strategic Ops Lead - Office of the CPO/COO (Remote)

ServiceNow; Santa Clara (CA); À distance; USD 166 000 - 290 000; Plein temps

Avantages offerts par ce poste

Health plans

Flexible spending accounts

401(k) Plan with company match

ESPP

Matching donations

Flexible time away

Family leave programs

Résumé du poste

ServiceNow is seeking a Senior Manager, StratOps in the Office of the COO/CPO. This high-visibility role partners with the CPO/COO to drive operating rhythm, data-driven decisions, and strategic initiatives across the organization.

You will shape executive narratives, leverage AI insights, and work with Communications, Finance, and HR to accelerate the office’s impact within ServiceNow’s AI-native strategy.

Qualifications

• 7+ years of relevant work experience in strategy and operations, or 4+ years post-MBA or equivalent.
• Experience integrating AI into work processes or decision making.
• Strong analytical skills and ability to turn data into defensible answers quickly.
• Proven track record managing cross-functional programs end to end.

Responsabilités

• Partner to the Chief of Staff to the CPO/COO, running the operating rhythm of the office and driving decisions to resolution.
• Guide cross-portfolio initiatives with project management discipline across functions.
• Provide rapid, evidence-based insight to inform strategic and operational decisions.
• Shape internal and external voice with Communications and Customer Advocate teams.

Connaissances

Strategy & Ops

AI in work processes

Analytical thinking

Excel

PowerPoint

Tableau

Power BI

Cross-functional mgmt

Executive communication

Influence without authority

Discretion with confidential info

Self-starter

SaaS knowledge

Formation

MBA or equivalent

Outils

Excel

PowerPoint

Tableau

Power BI

Description du poste

ServiceNow is seeking a Senior Manager, StratOps in the Office of the COO/CPO. This high-visibility role partners with the CPO/COO to drive operating rhythm, data-driven decisions, and strategic initiatives across the organization.

You will shape executive narratives, leverage AI insights, and work with Communications, Finance, and HR to accelerate the office’s impact within ServiceNow’s AI-native strategy.