Senior Manager, StratOps - Office of the COO/CPO

ServiceNow; Santa Clara (CA); On-site; USD 166,000 - 290,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

Employee Stock Purchase Plan (ESPP)

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Senior Manager, StratOps to join the Office of the COO/CPO in Santa Clara. The role will run the operating rhythm, turn data into fast decisions, and own initiatives requiring a clear driver across functions.

This high-visibility position works with the CPO/COO and leaders across Communications, Corporate Strategy, Finance, and HR to accelerate ServiceNow's AI-native future and expand impact.

Qualifications

• 7+ years of relevant work experience in strategy and operations.
• Experience integrating AI into business processes.
• Strong analytical skills with Excel, PowerPoint, and BI tools.
• Proven cross-functional program management end-to-end.
• Excellent written and verbal communication.
• Ability to influence senior leaders without authority.
• Knowledge of SaaS and enterprise software business models.

Responsibilities

• Run the operating rhythm of the Office of the CPO/COO.
• Turn data into fast, actionable insights to sharpen decisions.
• Lead cross-portfolio strategic initiatives and programs.
• Shape internal and external messaging with Communications and leadership teams.

Skills

Strategic thinking

Cross-functional leadership

Data analysis

Executive communication

Project management

Influence without authority

AI in workflows

Education

MBA or equivalent

Tools

Excel

PowerPoint

Tableau

Power BI

Job description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

We're seeking a Senior Manager, StratOps to join the Office of the COO/CPO. The role reports to the Senior Director and Chief of Staff to the CPO & COO. It is equal parts program owner and strategy and operations partner. You will run the operating rhythm of the office, turn data into fast answers that sharpen management decisions, and own the initiatives that need a clear driver to get done well.

This is a high-visibility role working directly with the CPO & COO, their leadership team, and partners across Communications, Corporate Strategy, Finance, and HR. You will help the office move faster and expand the CPO & COO’s impact as ServiceNow evolves to an AI-native future.

What you get to do in this role

• Serve as a key partner to the Chief of Staff to the CPO & COO, running the operating rhythm of one of ServiceNow's most senior teams. Turn discussions into outcomes by capturing decisions, actions, and owners from forums and driving them through to resolution across functions.
• Guide cross-portfolio and APEX-organization wide strategic and programmatic initiatives that need a clear driver from the Office of the CPO/COO, with strong project management discipline and ability to get things done across functions.
• Be the go-to partner for rapid, evidence-based insight to inform key strategic and operational decisions. Pull the right data, validate hypotheses, size impact, and pressure-test proposals so CPO/COO walks into every decision armed with facts.
• Help shape the CPO & COO's internal and external voice across channels, working closely with Communications on thought leadership strategy, speaking opportunities, and content preparation. Partner with the Customer Advocate team to build compelling executive and customer narratives.

Qualifications

To be successful in this role you have:

• 7+ years of relevant work experience (or 4+ years post-MBA or equivalent), preferably in strategy and operations, management consulting, business operations, program management, or a Chief of Staff office at a technology company.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, reviewing AI-derived insights, or exploring AI's potential impact on the function or industry.
• Strong analytical skills, with the ability to turn incomplete data into a clear, defensible answer quickly. Proficiency in Excel, PowerPoint, and BI tools such as Tableau or Power BI.
• A proven track record of managing cross-functional programs end to end, from scoping through execution and closure.
• Excellent written and verbal communication, with experience building executive-level materials and narratives.
• Ability to influence without authority and build trusted relationships with senior leaders and cross-functional partners.
• Sound judgment and discretion with proprietary information.
• Self-starter who thrives in fast-paced environments and is willing to roll up their sleeves.
• Knowledge of the SaaS space and enterprise software business models.

For positions in this location, we offer a base pay of $165,500 - $289,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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