Strategic Ops Lead, E‑commerce & Seller Growth

TikTok; Seattle (WA); On-site; USD 116,000 - 198,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid parental leave

Short-term and long-term disability

Life insurance

Wellbeing benefits

Paid holidays

Paid personal time

Job summary

TikTok's Shoptab E-commerce Operations team is building a vibrant marketplace where sellers thrive and customers enjoy a seamless shopping experience from Seattle to global markets.

The role focuses on marketing-driven channel operations, lifecycle strategies for merchants, cross-functional SOPs, and collaboration with product to optimize resources and drive growth across mall channels.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3+ years of experience in e-commerce or strategy operations.
• Strong analytical and problem-solving skills, with proven experience in using data to drive strategic decisions and measure performance.
• Excellent communication and interpersonal skills, with the ability to build consensus and collaborate effectively with diverse cross-functional teams.
• Demonstrated ability to manage complex projects from inception to completion in a fast-paced, ambiguous environment.

Responsibilities

• Shoptab Marketing and Channel Operations Strategy: Iterate on Shoptab marketing during campaigns and BAU periods, collaborating with cluster and product teams to optimize resource distribution and merch growth.
• Merchandising & Seller Strategy: Develop lifecycle management and onboarding strategies to accelerate mall growth.
• Cluster Collaboration & SOPs: Partner with category teams to establish standardized SOPs and product selection logic.
• Product Collaboration & Resource Management: Evaluate inbound operational requirements and translate them into product proposals to improve channel utilization.

Skills

Analytical skills

Problem solving

Communication

Cross-functional collaboration

Project management

Education

Bachelor's degree or equivalent

Job description

TikTok's Shoptab E-commerce Operations team is building a vibrant marketplace where sellers thrive and customers enjoy a seamless shopping experience from Seattle to global markets.

The role focuses on marketing-driven channel operations, lifecycle strategies for merchants, cross-functional SOPs, and collaboration with product to optimize resources and drive growth across mall channels.