Strategic Operations & Partnerships Leader

BU1 North Texas Tollway Authority; Florida; On-site; USD 130,000 - 170,000; Full time

Job summary

North Texas Tollway Authority (NTTA) seeks a Senior Manager, Strategic Operations and Partnerships to lead the Account Management Services (AMS) function, overseeing customer service, commercial account management, sales, collections, and strategic partnerships. This role drives service excellence, revenue growth, and operational performance for high-value customers.

You will lead the AMS organization, manage workforce development, and collaborate with Government Affairs, Public Affairs,

Qualifications

• Bachelor's degree required; 8+ years in customer service, contact center operations, account management, sales, business development, or related functions.
• Experience leading teams of supervisors, managers, or multi-level teams.
• Experience managing complex commercial accounts and strategic partnerships; ability to collaborate with executives and external stakeholders.

Responsibilities

• Provide strategic leadership and operational oversight for the Account Management Services (AMS) function.
• Lead development and execution of strategies to enhance customer experience, operations, and program performance.
• Oversee AMS workforce planning, hiring, onboarding, coaching, performance management, and development.
• Drive sales, outreach, and business development to increase TollTag adoption and revenue growth.

Skills

Strategic leadership

Account management

Sales & outreach

Customer service operations

Collections & revenue recovery

Stakeholder engagement

Data analysis

People leadership

Education

Bachelor's degree in Business Administration or related field

Job description

North Texas Tollway Authority (NTTA) seeks a Senior Manager, Strategic Operations and Partnerships to lead the Account Management Services (AMS) function, overseeing customer service, commercial account management, sales, collections, and strategic partnerships. This role drives service excellence, revenue growth, and operational performance for high-value customers.

You will lead the AMS organization, manage workforce development, and collaborate with Government Affairs, Public Affairs,