Strategic Operations & Partnerships Leader

NTTA; Plano, Northern (TX, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

NTTA in Plano, TX seeks a Senior Manager, Strategic Operations & Partnerships to lead NTTA's Account Management Services, drive customer experience, and grow revenue through strategic partnerships with commercial customers, fleets, and government entities.

The role requires strong leadership, process improvement, and stakeholder engagement to build a high-performing, customer-focused organization delivering long-term business value.

Qualifications

• Bachelor's degree in Business Administration, Management, Communications, Marketing, Public Administration, Organizational Leadership, or related field.
• 8 years of progressively responsible experience in customer service, contact center operations, account management, sales, business development, or related functions.
• 3 years Sales experience and 4+ years leadership experience managing supervisors, managers, or multi-level teams.
• Experience leading customer service, call center, account management, sales, business development, or customer operations functions.

Responsibilities

• Provide strategic leadership and operational oversight for NTTA's Account Management Services (AMS) function, ensuring alignment with objectives, customer service standards, revenue goals, and priorities.
• Lead the AMS organization, including workforce planning, hiring, onboarding, training, coaching, and performance evaluations to foster a culture of service excellence.
• Develop and elevate capabilities of the team, driving skill development and a high-performing culture across customer service, account management, and sales.
• Oversee customer service operations and commercial account management across channels, ensuring timely, high-quality service delivery.
• Drive sales, outreach, and business development to increase TollTag adoption and expand partnerships with commercial customers, fleets, and government entities.

Skills

Leadership

Customer Service

Account Management

Sales

Strategic Partnerships

People Development

Education

Bachelor's degree in Business Administration or related field

Job description

NTTA in Plano, TX seeks a Senior Manager, Strategic Operations & Partnerships to lead NTTA's Account Management Services, drive customer experience, and grow revenue through strategic partnerships with commercial customers, fleets, and government entities.

The role requires strong leadership, process improvement, and stakeholder engagement to build a high-performing, customer-focused organization delivering long-term business value.