Strategic Operations Lead — Federal, Multi-Site Delivery

ASM Research, An Accenture Federal Services Company; Springfield (IL); On-site; USD 71,000 - 154,000; Full time

Job summary

ASM Research, an Accenture Federal Services Company, seeks an Operations Manager for DDLC Support to lead day-to-day delivery across multiple sites, ensuring on-time, on-budget services and compliance with contract objectives.

You will coordinate with IT, logistics, security, facilities, and subcontractors to optimize processes, manage cost, schedule, risk, and quality, and provide leadership to a dispersed workforce while upholding federal standards and security controls.

Qualifications

• Bachelor’s degree in Business, Information Technology, Operations Management, or a related field, or equivalent relevant experience.
• 8+ years of experience planning, directing, coordinating, and managing IT or operations projects/programs across multi-site or worldwide delivery.
• Experience managing cost, schedule, and performance for Federal government contracts, including budgeting and reporting.
• Experience managing subcontractors and vendor relationships, including contract compliance and issue resolution.
• Active PMP or PgMP certification.
• Strong leadership, communication, and stakeholder management skills across IT, logistics, security, and other functions.
• U.S. resident with active secret security clearance.

Responsibilities

• Lead day-to-day operations for DDLC task areas, ensuring services are delivered on time, within budget, and in accordance with contract, quality, and performance standards across multiple places of performance.
• Plan, direct, and coordinate project and program activities, including work planning, staffing, task assignments, and resource allocation to meet operational goals and Service Level Agreements (SLAs).
• Oversee cost, schedule, and performance baselines for assigned DDLC work, including budget management, forecasting, reporting, and variance analysis to leadership and the client.
• Coordinate closely with IT, logistics, security, facilities, and other enabling teams to ensure infrastructure, tools, and support services are in place for seamless operations and continuous service improvement.
• Manage subcontractor performance, including onboarding, scope definition, deliverable tracking, quality oversight, and issue escalation and resolution as needed.
• Implement and champion standardized operational processes, documentation, and metrics that align with CMMI Level 3, Agile best practices, and the company’s delivery operations and service management frameworks.
• Monitor operational risks and issues, lead root-cause analysis and corrective actions, and maintain risk, issue, and action logs for leadership and client visibility.
• Develop, maintain, and present operational reports and dashboards such as volume, throughput, SLA attainment, quality, and workforce utilization to internal leadership and external stakeholders.
• Provide people leadership to a dispersed team, including performance management, coaching, workforce planning, and fostering a culture of accountability, customer focus, and continuous improvement.
• Ensure compliance with corporate policies, information security requirements, and client-specific governance, including support for audits, inspections, and reviews.

Skills

Leadership

Communication

Stakeholder management

Budgeting

Forecasting

Risk management

Education

Bachelor’s degree in Business, Information Technology, Operations Management, or related field

Job description

ASM Research, an Accenture Federal Services Company, seeks an Operations Manager for DDLC Support to lead day-to-day delivery across multiple sites, ensuring on-time, on-budget services and compliance with contract objectives.

You will coordinate with IT, logistics, security, facilities, and subcontractors to optimize processes, manage cost, schedule, risk, and quality, and provide leadership to a dispersed workforce while upholding federal standards and security controls.