Strategic Operations Leader – Support & Programs

OpenAI; San Francisco (CA); On-site; USD 216,000 - 264,000; Full time

Job summary

OpenAI is seeking a dynamic support strategy operator to enhance customer support operations. This role involves driving strategic initiatives and operational efficiency across OpenAI's user operations. Collaborate with leaders to implement innovative support systems and processes while ensuring alignment with company goals. Candidates should have significant experience in operations, strategy, and customer engagement, with a strong analytical mindset.

Join OpenAI to shape the future of customer support using advanced AI technologies, while providing a transformative experience for users.

Qualifications

• 8+ years of experience in operations, strategy, and consulting.
• 5+ years leading customer-facing operations.
• Strong skills in data modeling and operational forecasting.

Responsibilities

• Drive operationalization of new support systems and processes.
• Collaborate with leaders on strategic initiatives.
• Identify operational challenges within support organization.

Skills

Operations experience

Strategic planning

Analytical skills

Communication skills

Technical experience

Influencing stakeholders

Job description

OpenAI is seeking a dynamic support strategy operator to enhance customer support operations. This role involves driving strategic initiatives and operational efficiency across OpenAI's user operations. Collaborate with leaders to implement innovative support systems and processes while ensuring alignment with company goals. Candidates should have significant experience in operations, strategy, and customer engagement, with a strong analytical mindset.

Join OpenAI to shape the future of customer support using advanced AI technologies, while providing a transformative experience for users.