Lead AI Support Engineer – Scale & Automate AI Ops
OpenAI
Get more replies from employers
Send a job-specific resume in minutes.
Benefits offered by this job
Job summary
OpenAI is looking for experienced individuals for their User Operations team in San Francisco. This role involves direct interaction with customers to resolve complex issues and enhance their experience with AI. You’ll collaborate with cross-functional teams and leverage technology to improve operations within a hybrid work model.
A minimum of 8 years in technical support or user operations is required, along with strong SaaS troubleshooting abilities. Candidates should be comfortable using tools like Python and the OpenAI API to automate processes and support customers effectively.
Qualifications
- 8+ years of experience in user operations or technical support roles.
- Experience with emerging technologies like Codex and ChatGPT.
- Ability to quickly learn complex technologies.
Responsibilities
- Interact directly with customers through support tickets and Slack.
- Resolve complex issues and enhance customer experience.
- Collaborate with cross-functional teams to improve systems.
Skills
Education
Tools
Job description
OpenAI is looking for experienced individuals for their User Operations team in San Francisco. This role involves direct interaction with customers to resolve complex issues and enhance their experience with AI. You’ll collaborate with cross-functional teams and leverage technology to improve operations within a hybrid work model.
A minimum of 8 years in technical support or user operations is required, along with strong SaaS troubleshooting abilities. Candidates should be comfortable using tools like Python and the OpenAI API to automate processes and support customers effectively.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
