Strategy & Operations Programs, Support

Seoulstart; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

OpenAI is seeking a dynamic Strategy & Operations Programs professional to drive strategic and operational initiatives across the User Operations landscape in San Francisco. You will work with leaders across User Operations to scale, mature, and optimize our support operations to enhance customer experience.

In this role, you’ll help ensure the support organization scales with business growth, translating priorities into scalable processes and actionable programs that improve efficiency and

Responsibilities

• Drive strategic and operational initiatives across OpenAI’s customer support/user operations landscape.
• Collaborate with senior leaders across User Operations and other functions to scale, mature, and optimize support operations.
• Help ensure the organization can sustainably scale with business growth.

Job description

# Strategy & Operations Programs, SupportNew roles land in Following.San FranciscoPosted 1 day agofulltimeApply on OpenAI's career page## Job description previewFrom OpenAI’s original postingAbout the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are seeking a dynamic support strategy operator to drive strategic and operational initiatives across OpenAI’s customer support/user operations landscape. In this role, you will work closely with leaders in User Operations and across the company to help scale, mature, and optimize our support operations. Your work will span a range of strategic initiatives aimed at enhancing the customer experience and driving operational excellence, ensuring that our support organization can sustainably scale with the business's growth. You’ll be responsible for deeply understanding our organization and priorities –...