Strategic Ops Programs Lead, Customer Support

Seoulstart; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

OpenAI is seeking a dynamic Strategy & Operations Programs professional to drive strategic and operational initiatives across the User Operations landscape in San Francisco. You will work with leaders across User Operations to scale, mature, and optimize our support operations to enhance customer experience.

In this role, you’ll help ensure the support organization scales with business growth, translating priorities into scalable processes and actionable programs that improve efficiency and

Responsibilities

• Drive strategic and operational initiatives across OpenAI’s customer support/user operations landscape.
• Collaborate with senior leaders across User Operations and other functions to scale, mature, and optimize support operations.
• Help ensure the organization can sustainably scale with business growth.

Job description

OpenAI is seeking a dynamic Strategy & Operations Programs professional to drive strategic and operational initiatives across the User Operations landscape in San Francisco. You will work with leaders across User Operations to scale, mature, and optimize our support operations to enhance customer experience.

In this role, you’ll help ensure the support organization scales with business growth, translating priorities into scalable processes and actionable programs that improve efficiency and