Strategic Operations Leader | Remote & AI-Driven Change

Reserv; Atlanta (GA); Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Generous health-insurance package with

401(k) retirement plan with employer |

Competitive PTO policy

Generous family leave policy after 8 +

Work from anywhere to facilitate your 

Apple laptop, large second monitor, и

Job summary

Reserv is seeking an Operations Principal to own the change-management function between product launches and claims operations, ensuring readiness, pilots, training, and adoption across teams.

You will lead two Operations Leads, design an end-to-end operating cadence, and establish metrics to drive consistent launches and systemic improvements. This role requires influencing executives and managing cross-functional stakeholders.

Qualifications

• 5+ years in management consulting, operational transformation, operations, or launch and enablement roles
• Experience managing people, with a record of developing direct reports into owners of their own work.
• Proven ability to run a multi-workstream launch or operations calendar across competing priorities, with pilots, debriefs, and escalations.
• Fluency with business intelligence tools (Looker, Tableau, Power BI) to define adoption metrics, build reporting with a data team, and read what the numbers say.
• Comfort with ambiguity and a record of building a function to operate systematically.
• Active use of AI tools in your own work, and interest in applying them to how product launches and change management run.
• Claims or insurance experience is helpful but not required.
• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).
• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Responsibilities

• Change Management Framework and Governance: Own the standard every product launch and process change must meet before go-live, and the governance around it: who signs off, what evidence is required, and how much of the standard a given change needs. Keep the framework, its documentation, and the change history current, and decide when the framework itself has to change. Apply AI tools to how the function runs, from drafting change plans to tracking adoption.
• Function Design and Operating Cadence: Build the function so it operates systematically: the intake path by which new launches and changes reach the team, the operating cadence between your Leads and their counterparts in Product, Data, and L&D, and the templates and playbooks each change runs on. The measure of success is a function that produces consistent launches.
• Adoption Accountability and Feedback Loops: Be accountable for whether adoption happens across the company, not launch by launch. Set the adoption and failure metrics every change must define before go-live, own the regular usage report that reaches team leads, managers, and directors, and own the standing channels that carry field feedback back to Product: panels, pilot debriefs, the issue-reporting workflow, and a regular readout on what the next change should do differently.
• Team Leadership and Executive Communications: Manage and develop two Operations Leads, setting priorities across their runways, building their judgment on what good looks like, and growing them into owners of their lanes. Equip executives and managers as change champions through readiness sessions and ongoing enablement. Write the executive- and manager-level view of what is launching, what has been adopted, and where attention is needed, and bring the operational constraint into the room while plans can still change.
• Create and define metrics that will lead to the teams overall success: Metrics and data management and implementation will be key to driving success.

Skills

Leadership

Program management

Cross-functional collaboration

Analytical thinking

Communication

Education

Bachelor's degree

Tools

Looker

Tableau

Power BI

AI tooling

Job description

Reserv is seeking an Operations Principal to own the change-management function between product launches and claims operations, ensuring readiness, pilots, training, and adoption across teams.

You will lead two Operations Leads, design an end-to-end operating cadence, and establish metrics to drive consistent launches and systemic improvements. This role requires influencing executives and managing cross-functional stakeholders.