Strategic Launch Operations Lead

Reserv; Atlanta (GA); Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Generous health-insurance package

401(k) with employer matching

Generous PTO

Family leave policy

Work from anywhere

Apple laptop & monitor

Job summary

Reserv is an insurtech transforming claims through AI and automation. The Strategic Operations team owns the launch program for releases, bridging product, tech, and claims operations. You will manage launch readiness, design pilots, train teams, and track adoption across managers and frontline staff.

You will run day-to-day execution of launches, collaborate with the Operations Lead, and ensure pilots and rollouts are data-driven, well-documented, and communicated clearly to all stakeholders.

Qualifications

• 1–3+ years in management consulting or operations transformation.
• Proven ability to manage a launch calendar with pilots, debriefs, and escalations.
• Strong writing and presentation skills for diverse audiences (adjusters to managers).
• Fluency with BI tools to define adoption metrics and build reports with a data team.

Responsibilities

• Launch readiness: ensure end-to-end readiness, training, and SOPs for each release.
• Own the roadmap of product launches end to end, coordinating cross-functional teams.
• Build training and multi-channel communications for leaders, managers, and frontline teams.
• Define adoption metrics and feedback loops; report results to leads and directors.
• Track metrics to drive data-driven improvements to rollouts.

Skills

Launch program management

Written communication

Cross-functional collaboration

BI metrics & reporting

AI tool usage

Detail-oriented

Insurance industry knowledge

Education

Bachelor's degree

Tools

Looker

Tableau

Power BI

Job description

Reserv is an insurtech transforming claims through AI and automation. The Strategic Operations team owns the launch program for releases, bridging product, tech, and claims operations. You will manage launch readiness, design pilots, train teams, and track adoption across managers and frontline staff.

You will run day-to-day execution of launches, collaborate with the Operations Lead, and ensure pilots and rollouts are data-driven, well-documented, and communicated clearly to all stakeholders.