Strategic Operations Leader: Process & People Growth

Us Bank; Cincinnati (OH); On-site; USD 76,000 - 89,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k) plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking an Operations Manager to oversee day-to-day operations, drive process excellence, and support high-performing teams. The role focuses on delivering exceptional service while fostering accountability and continuous improvement in a regulated financial environment.

The position emphasizes leadership, cross-functional collaboration, and adherence to corporate policies and regulatory requirements to achieve organizational goals.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Typically three or more years of relevant experience.

Responsibilities

• Lead and coordinate operational functions within assigned business areas through direct leadership and team oversight.
• Ensure consistent, high-quality service delivery and operational support for internal and external stakeholders.
• Develop, mentor, and lead high-performing teams by establishing clear goals, providing coaching and feedback, monitoring performance, recognizing achievements, and promoting accountability.
• Maintain compliance with corporate policies, procedures, and applicable regulatory requirements.
• Evaluate, recommend, and implement improvements to operational processes, systems, and workflows to enhance efficiency and effectiveness.
• Partner with leadership and cross-functional teams to support organizational objectives and operational excellence.

Skills

Leadership

Communication

Project management

Analytical thinking

Process improvement

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

U.S. Bank is seeking an Operations Manager to oversee day-to-day operations, drive process excellence, and support high-performing teams. The role focuses on delivering exceptional service while fostering accountability and continuous improvement in a regulated financial environment.

The position emphasizes leadership, cross-functional collaboration, and adherence to corporate policies and regulatory requirements to achieve organizational goals.