Senior Operations Leader — Process Excellence & Growth

ghr; Tampa (FL); On-site; USD 110,000 - 165,000; Full time

Job summary

Bank of America is seeking a Sr Group Operations Manager within the Specialized Servicing & Fulfillment Operations (SSFO) team. This role leads multiple major operations segments, driving process excellence, compliance, staffing, and budget management to improve client experience across connections.

The ideal candidate has 3+ years of operations leadership, strong influence with senior leaders, and proven ability to develop teams, streamline processes, and deliver measurable results in consumer

Qualifications

• 3+ years of operations leadership experience in a banking or financial services environment.
• Strong ability to influence decisions with senior leadership and stakeholders.
• Experience coordinating multiple operations segments and teams.
• Proven track record of driving process improvements and efficiency.
• Experience managing budgets, staffing, and performance metrics.

Responsibilities

• Oversees forecasting and staffing levels, provides coaching to drive operational excellence.
• Ensures teams adhere to bank policies and regulatory procedures.
• Develops procedures to enhance activities, oversees budget and forecasting.
• Evaluates efficiency and identifies areas for improvement with KPIs.
• Aligns priorities with employee metrics and fosters an inclusive work environment.

Skills

Customer Service Management

Regulatory Compliance

Risk Management

Stakeholder Management

Talent Development

Business Operations

Job description

Bank of America is seeking a Sr Group Operations Manager within the Specialized Servicing & Fulfillment Operations (SSFO) team. This role leads multiple major operations segments, driving process excellence, compliance, staffing, and budget management to improve client experience across connections.

The ideal candidate has 3+ years of operations leadership, strong influence with senior leaders, and proven ability to develop teams, streamline processes, and deliver measurable results in consumer