Strategic Operations Lead — Scheduling & Fleet

East Coast Facilities, Inc.; Andover (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

East Coast Facilities, Inc. in Andover, MA is seeking an Operations Manager to direct service delivery, manage the master schedule, and coordinate field teams.

You will oversee fleet maintenance, purchasing, and subcontractors to ensure timely, on-budget project execution. You will partner with sales and account executives to maintain client satisfaction, lead recruiting and HR activities, and uphold safety and quality standards across exterior services.

Qualifications

• Experience directing service delivery and scheduling for multiple teams.
• Strong budgeting and purchasing oversight across projects.
• Proven ability to manage fleets, sub-contractors, and facilities.
• Experience coordinating with sales and client teams to ensure satisfaction.
• Leadership experience in a field operations environment.

Responsibilities

• Keeps master scheduling tools updated and aligned with production needs.
• Oversees fleet maintenance, repairs, and inventory for assigned centers.
• Manages purchasing procedures and budget adherence with leaders.
• Coordinates with Account Executives to ensure customer satisfaction.
• Participates in recruiting, onboarding, and safety/compliance training.
• Promotes image standards, quality assurance, and contract execution.
• Ensures language proficiency and clear communication across teams.

Skills

Leadership

Communication

Scheduling

Budget management

Fleet management

Project coordination

Client relationship management

Recruiting & HR basics

Job description

East Coast Facilities, Inc. in Andover, MA is seeking an Operations Manager to direct service delivery, manage the master schedule, and coordinate field teams.

You will oversee fleet maintenance, purchasing, and subcontractors to ensure timely, on-budget project execution. You will partner with sales and account executives to maintain client satisfaction, lead recruiting and HR activities, and uphold safety and quality standards across exterior services.