Manager, Design & Construction Strategic Operations

Hyatt Hotels Corporation; Chicago (IL); On-site; USD 99,000 - 130,000; Full time

Benefits offered by this job

Free hotel stays

Wellbeing benefits (Headspace)

Family assistance policy

Paid time off & 401K with companymatch

Job summary

Hyatt Hotels Corporation seeks an enthusiastic Senior Manager to join our Americas, Strategic Operations team in Chicago, IL. You will partner with DCS and enterprise leaders to drive initiatives, governance, and scalable processes across the region.

This role emphasizes cross-functional collaboration, data-driven decision making, and delivering strategic outcomes for design and construction initiatives in a fast-growing hospitality portfolio.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Experience in program management or operations as part of a high-growth team.
• Strong written and verbal communication skills with stakeholders.
• 5+ years leading enterprise operations, projects or portfolios.
• Experience in corporate/franchise/multi-unit hotel operations or project management.
• Experience in fast-growth product teams or startups.
• Strong problem-solving skills and sound judgment.

Responsibilities

• Translate business priorities into actionable plans and support leadership decisions.
• Develop initiative roadmaps and align priorities with Americas and enterprise objectives.
• Coordinate strategic initiatives, governance, milestones, risks and resources.
• Collaborate across Design, Development, Procurement, Operations, Finance and partners.
• Analyze DCS costs, project volumes and resource needs to drive performance.
• Identify opportunities to streamline workflows and standardize processes.
• Define deliverables with owners and address execution challenges.
• Support enhancements to technology, analytics, and data management for visibility.
• Coordinate leadership updates and project communications for alignment.
• Lead cross-functional projects and initiatives across DCS and Americas.

Skills

Program management

Communication skills

Project leadership

Hospitality operations

Startup experience

Problem solving

Education

Bachelor’s degree or equivalent

Job description

Close Inclusive Collection Job Postings Notification

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\" Peggy Focheux Duval: Director of Learning & Development, France

Manager, Design & Construction Strategic Operations

US - IL - Chicago

Hotel Operations

Professional Staff/Corporate

Full-time

Yearly US Dollar (USD) pay basis

Summary

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Senior Manager to join our Americas, Strategic Operations team. In this role, you will be collaborating closely with the broader Americas team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

Responsibilities include providing strategic and operational support to the Design & Construction Services (DCS) leadership team, advancing business priorities, managing key initiatives, and supporting organizational effectiveness across the Americas. This includes coordination of strategic workstreams, portfolio governance, business analysis, cross-functional collaboration, and process improvement initiatives to drive consistent execution and operational scalability. Additional responsibilities include identifying opportunities to enhance workflows, improve performance visibility, strengthen resource planning, and support special initiatives that advance DCS objectives and broader Americas business priorities.

• Partner with DCS leadership to translate business priorities into actionable plans, support strategic decision-making, and ensure follow-through on key initiatives.
• Develop initiative roadmaps, support goal setting, and align DCS priorities with broader Americas and enterprise objectives.
• Coordinate strategic initiatives, support portfolio governance and prioritization, track milestones, and monitor risks, dependencies, and resource needs.
• Partner with Design, Development, Procurement, Operations, Finance, and other stakeholders to facilitate alignment and execution of shared priorities.
• Analyze DCS fees, costs, project volume, pipeline assumptions, and resource requirements to inform business planning, operational performance, and scalability.
• Identify opportunities to streamline workflows, standardize processes, enhance documentation, and establish scalable ways of working across the DCS organization.
• Partner with initiative owners to define deliverables, establish success measures, and address execution challenges and support implementation of strategic priorities.
• Support enhancements to technology, reporting, and data management tools to improve operational visibility, decision-making, and efficiency.
• Coordinate leadership updates, project communications, meeting cadences, and reporting to ensure transparency and alignment across teams.
• Lead and participate in cross-functional projects, emerging business priorities, and strategic initiatives supporting DCS and the broader Americas organization.

Translate leadership priorities into actionable plans, align teams around shared objectives, and support portfolio and brand strategic initiatives.

Qualifications

Experience Required:

• Bachelor’s degree or equivalent combination of education and relevant experience
• Experience in program management or operations as part of a high-growth team.
• Strong written and verbal communication skills, with the ability to interact professionally with owners, operators, senior leaders, hotel teams, and corporate partners.
• 5+ years experience leading enterprise operations, projects or portfolios
• Experience in corporate/franchise/multi-unit hotel operations or project management
• Experience in program management or operations as part of a start-up or high-growth product team
• Strong problem-solving skills and sound judgment, including the ability to identify issues, research root causes, and coordinate timely resolution.

Experience Preferred:

• Experience working with design, construction, development, real estate, hospitality, or owner-facing teams
• Internal or external consulting experience
• Hospitality industry experience and familiarity with hotel operations and owner/operator relationships strongly
• Experience supporting brand growth, evolution and refinement initiatives, including translating brand strategy into actionable plans
• Relevant strategy, change management, or project/program management certification

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

The salary range for this position is $98,600-130,000k. This role is also eligible for an Annual Incentive Plan.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

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