Strategic Operations & Key Accounts Lead

BlackBerry Inc.; Lancaster (TX); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401k with company contributions

Employee Stock Purchase Plan

Paid holidays

Job summary

ABB in the United States is seeking a Senior Customer Operations Leader to manage strategic customer accounts and order fulfillment, coordinating with sales, operations, factories, logistics, and customers to drive satisfaction and on-time delivery.

You will lead cross-functional teams, oversee post-sales support and claims, and drive continuous improvement across the customer lifecycle, with travel up to 20% domestically and internationally.

Qualifications

• Bachelor’s Degree required; Engineering focus preferred
• 8+ years of Experience in Manufacturing, Project Management, Planning and/or operations
• Proficiency in Microsoft Excel and PowerPoint, SAP/AMSAP systems, and working knowledge of business and operational tools including Power BI, Salesforce, EDI, EWM, Empower, Resilience, COBOL, and Shop Floor Control (SFC) applications is preferred
• Proficiency in English; Spanish is a plus
• Ability and willingness to travel up to 20% of the time (2 times per month) both domestically and internationally. A valid passport will be required.
• Candidates must already have permanent work authorization that would permit them to work for ABB in the US.

Responsibilities

• Lead a team to handle and coordinate customer support processes from inquiry to delivery and after-sales service
• Manage strategic customer accounts and order fulfillment operations, controlling backlog and optimizing delivery performance
• Lead cross-functional communication with sales, operations, factories, logistics, and customers to drive satisfaction and resolve escalations
• Drive continuous improvement initiatives by coordinating internal and external stakeholders to streamline processes and enhance efficiency
• Oversee post-sales support, claims management, and order execution, handling expedites and quality concerns
• Monitor account performance through KPI management, forecasting, executive engagement, and business reviews

Skills

Excel

PowerPoint

SAP/AMSAP

Power BI

Salesforce

EDI

EWM

Empower

Resilience

COBOL

Shop Floor Control (SFC)

English

Education

Bachelor’s Degree (Engineering focus preferred)

Tools

Power BI

Salesforce

EDI

EWM

Empower

Resilience

COBOL

SFC applications

Job description

ABB in the United States is seeking a Senior Customer Operations Leader to manage strategic customer accounts and order fulfillment, coordinating with sales, operations, factories, logistics, and customers to drive satisfaction and on-time delivery.

You will lead cross-functional teams, oversee post-sales support and claims, and drive continuous improvement across the customer lifecycle, with travel up to 20% domestically and internationally.