Strategic Accounts & Operations Lead

Socket.dev

Lancaster (TX)

On-site

USD 110,000 - 150,000

Full time

4 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

ABB seeks a Senior Customer Operations Leader to manage strategic customer accounts, oversee order fulfillment, and drive continuous improvement across the sales lifecycle. Onsite roles in Mebane, NC or Lancaster, TX or Mount Juliet, TN with up to 20% travel; strong Excel, PowerPoint, SAP/AMSAP and BI tools required; permanent US work authorization a must.

Lead cross-functional teams, partner with Sales, Operations, and Manufacturing sites to ensure on-time delivery, quality, and customer

Qualifications

Bachelor’s Degree required; Engineering focus preferred.
8+ years of Experience in Manufacturing, Project Management, Planning and/or operations.
Proficiency in Microsoft Excel and PowerPoint, SAP/AMSAP systems, and working knowledge of business and operational tools including Power BI, Salesforce, EDI, EWM, Empower, Resilience, COBOL, and Shop Floor Control (SFC) applications is preferred.
Proficiency in English; Spanish is a plus.
Ability and willingness to travel up to 20% of the time (2 times per month) both domestically and internationally. A valid passport will be required.
Candidates must already have permanent work authorization that would permit them to work for ABB in the US.

Responsibilities

Manage strategic customer accounts and order fulfillment operations, proactively controlling backlog, optimizing delivery performance, and ensuring alignment with ABB quality standards and customer commitments.
Lead cross-functional communication and issue resolution efforts, partnering with sales, operations, factories, logistics, and customers to drive customer satisfaction, resolve escalations, and support long-term account success.
Drive continuous improvement initiatives by coordinating internal and external stakeholders to streamline processes, implement best practices, and enhance operational efficiency across the customer lifecycle.
Oversee post-sales support, claims management, and order execution, providing effective solutions for complex customer requests while ensuring timely handling of expedites, cancellations, account issues, and quality concerns.
Monitor account performance through KPI management, forecasting, and executive engagement, facilitating business reviews, collaborating with customers and manufacturing sites, and delivering actionable insights to mitigate risks and support business growth.