Strategic Operations & Growth Manager, Payments

Flywire; Boston (MA); On-site; USD 140,000 - 175,000; Full time

Benefits offered by this job

Competitive compensation

Employee Stock Purchase Plan (ESPP)

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Job summary

Flywire is seeking a Senior Business Operations & Strategy Manager to drive strategic decision-making, operational excellence, and cross-functional alignment across our Payments business. You will support planning, assess growth opportunities, and partner with leaders to optimize revenue and scale our platform.

You will lead analytics-driven initiatives, synthesize insights for senior leaders, and manage plans with KPI governance and cross-functional teamwork to deliver measurable impact.

Qualifications

• 6–10 years of experience in management consulting, strategy, business operations, corporate development, or a related field.
• Experience in technology, SaaS, payments, or FinTech environments is highly preferred.
• Previous experience in Payments industries is a strong plus
• Prior experience at a top-tier consulting firm (Bain, BCG, McKinsey) or in investment banking/private equity is a strong plus.
• MBA preferred but not required.
• Strong analytical, problem-solving, and structured-thinking skills; ability to distill complexity into actionable insights.
• Demonstrated ability to operate in ambiguity, prioritize effectively, and execute with a hands-on, action-oriented mindset.
• Excellent verbal and written communication skills, with the ability to present to senior stakeholders.
• Strong interpersonal skills and the ability to build trusted relationships across all levels and functions.
• A passion for innovation, technology, and helping scale a global business.

Responsibilities

• Support evaluation of new business opportunities, including new verticals, geographies, and products, through market analysis, financial modeling, and competitive research.
• Develop clear recommendations for strategic initiatives by assessing alternatives, building business cases, and identifying actions required to implement proposed solutions.
• Synthesize insights and present findings to senior leadership in a clear, structured, and compelling manner.
• Drive operational and revenue optimization initiatives, working with cross-functional teams to improve business models, processes, and service delivery.
• Enable alignment on strategic priorities across key business functions (e.g., vertical teams, marketing, product, engineering, finance, payment operations).
• Lead and support elements of the annual and quarterly planning processes, ensuring teams are aligned on goals, KPIs, and execution plans.
• Build financial impact assessments that capture expected benefits (e.g., revenue growth, margin expansion, cost efficiencies) and required investments.
• Maintain a strong understanding of industry trends, competitive dynamics, and emerging opportunities in the global payments and FinTech ecosystem.
• Partner cross-functionally to drive projects from analysis through execution, ensuring stakeholders are aligned and progress is tracked.

Skills

Analytical skills

Problem-solving

Structured thinking

Communication

Cross-functional collaboration

Presentation to executives

Strategic thinking

Financial modeling

Education

MBA

Job description

Flywire is seeking a Senior Business Operations & Strategy Manager to drive strategic decision-making, operational excellence, and cross-functional alignment across our Payments business. You will support planning, assess growth opportunities, and partner with leaders to optimize revenue and scale our platform.

You will lead analytics-driven initiatives, synthesize insights for senior leaders, and manage plans with KPI governance and cross-functional teamwork to deliver measurable impact.