VP, Global Payments Experience & Loyalty

Flywire; Boston, Northern (MA, KY); Hybrid; USD 250,000 - 300,000; Full time

Benefits offered by this job

Restricted Stock Units

Employee Stock Purchase Plan (ESPP)

Flying Start induction program

Wellbeing and fitness programs

Volunteer days

Job summary

Flywire seeks a Vice President, Product Payments Experience & Customer Loyalty to define and lead the payer experience across a global payments platform. You will own every customer-facing payment experience, from checkout to confirmation, and shape long-term loyalty strategies across regions.

You will build a high-performing global Product Management organization, drive modernization, and partner with Engineering, Analytics, and Commercial teams to maximize conversion and satisfaction.

Qualifications

• 15+ years of Product Management experience with at least 5 years leading organizations at VP level or equivalent.
• Extensive experience owning global consumer payment products or fintech platforms serving millions of users.
• Proven success improving payment conversion, customer engagement, and user experience across complex international payment ecosystems.
• Demonstrated experience building customer loyalty, retention, or recurring engagement programs within payments or financial technology.
• Strong product strategy background with experience modernizing large-scale platforms and consolidating legacy products.
• Deep understanding of UX, product design, localization, accessibility, and customer-centric product development.
• Experience partnering with engineering to deliver scalable payment platforms.
• Knowledge of regulated payment markets including India, China, or similar international markets.
• Executive presence with ability to influence senior leadership and Board-level stakeholders.
• Strong analytical mindset with experience leveraging experimentation, product analytics, customer insights, and AI-enabled development.

Responsibilities

• Define the vision and strategy for every payer-facing payment experience across Flywire.
• Own Hosted Payment Pages, Checkout, payment flows, translations, notifications, email communications, and overall UX.
• Establish global quality standards and ensure consistent experiences across products and regions.
• Improve payment completion, conversion, and customer satisfaction through continuous optimization.
• Lead localization strategies across highly regulated global markets including India and China.
• Build Flywire's first global payer loyalty strategy and measure its impact.
• Develop loyalty metrics including repeat usage, retention, re-engagement, and lifetime value.
• Partner with Payments Monetization to balance customer experience with business outcomes.
• Lead consolidation of fragmented payer experiences into a unified global platform.
• Drive AI-first product development and rapid iteration across the lifecycle.
• Champion the Voice of the Customer and translate insights into investments.
• Grow a high-performing, globally distributed Product Management organization.

Skills

Product Management

Leadership

Global payments

UX

Localization

AI-enabled product development

Executive presence

Tools

Figma

Payment APIs

Cloud-native SaaS

Job description

Flywire seeks a Vice President, Product Payments Experience & Customer Loyalty to define and lead the payer experience across a global payments platform. You will own every customer-facing payment experience, from checkout to confirmation, and shape long-term loyalty strategies across regions.

You will build a high-performing global Product Management organization, drive modernization, and partner with Engineering, Analytics, and Commercial teams to maximize conversion and satisfaction.