Senior Business Operations and Strategy Manager, Payments

Flywire; Boston (MA); On-site; USD 140,000 - 175,000; Full time

Benefits offered by this job

Competitive compensation

Employee Stock Purchase Plan (ESPP)

Flying Start - Our immersive GlobalInd

Work with brilliant people that will…

Job summary

Flywire is seeking a Senior Business Operations & Strategy Manager to drive strategic decision-making, operational excellence, and cross-functional alignment across our Payments business. You will support planning, assess growth opportunities, and partner with leaders to optimize revenue and scale our platform.

You will lead analytics-driven initiatives, synthesize insights for senior leaders, and manage plans with KPI governance and cross-functional teamwork to deliver measurable impact.

Qualifications

• 6–10 years of experience in management consulting, strategy, business operations, corporate development, or a related field.
• Experience in technology, SaaS, payments, or FinTech environments is highly preferred.
• Previous experience in Payments industries is a strong plus
• Prior experience at a top-tier consulting firm (Bain, BCG, McKinsey) or in investment banking/private equity is a strong plus.
• MBA preferred but not required.
• Strong analytical, problem-solving, and structured-thinking skills; ability to distill complexity into actionable insights.
• Demonstrated ability to operate in ambiguity, prioritize effectively, and execute with a hands-on, action-oriented mindset.
• Excellent verbal and written communication skills, with the ability to present to senior stakeholders.
• Strong interpersonal skills and the ability to build trusted relationships across all levels and functions.
• A passion for innovation, technology, and helping scale a global business.

Responsibilities

• Support evaluation of new business opportunities, including new verticals, geographies, and products, through market analysis, financial modeling, and competitive research.
• Develop clear recommendations for strategic initiatives by assessing alternatives, building business cases, and identifying actions required to implement proposed solutions.
• Synthesize insights and present findings to senior leadership in a clear, structured, and compelling manner.
• Drive operational and revenue optimization initiatives, working with cross-functional teams to improve business models, processes, and service delivery.
• Enable alignment on strategic priorities across key business functions (e.g., vertical teams, marketing, product, engineering, finance, payment operations).
• Lead and support elements of the annual and quarterly planning processes, ensuring teams are aligned on goals, KPIs, and execution plans.
• Build financial impact assessments that capture expected benefits (e.g., revenue growth, margin expansion, cost efficiencies) and required investments.
• Maintain a strong understanding of industry trends, competitive dynamics, and emerging opportunities in the global payments and FinTech ecosystem.
• Partner cross-functionally to drive projects from analysis through execution, ensuring stakeholders are aligned and progress is tracked.

Skills

Analytical skills

Problem-solving

Structured thinking

Communication

Cross-functional collaboration

Presentation to executives

Strategic thinking

Financial modeling

Education

MBA

Job description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity

We are seeking a Senior Business Operations & Strategy Manager to help drive strategic decision-making, operational excellence, and cross-functional alignment across our Payments business. In this high-visibility role, you will support strategic planning, assess new growth opportunities, and partner closely with leaders across the organization to improve performance, optimize revenue, and scale our platform.

You will play a critical role in the execution of strategic initiatives—bringing analytical rigor, structured thinking, and project leadership to some of the company’s most important priorities.

What You’ll Do

• Support evaluation of new business opportunities, including new verticals, geographies, and products, through market analysis, financial modeling, and competitive research.
• Develop clear recommendations for strategic initiatives by assessing alternatives, building business cases, and identifying actions required to implement proposed solutions.
• Synthesize insights and present findings to senior leadership in a clear, structured, and compelling manner.
• Drive operational and revenue optimization initiatives, working with cross-functional teams to improve business models, processes, and service delivery.
• Enable alignment on strategic priorities across key business functions (e.g., vertical teams, marketing, product, engineering, finance, payment operations).
• Lead and support elements of the annual and quarterly planning processes, ensuring teams are aligned on goals, KPIs, and execution plans.
• Build financial impact assessments that capture expected benefits (e.g., revenue growth, margin expansion, cost efficiencies) and required investments.
• Maintain a strong understanding of industry trends, competitive dynamics, and emerging opportunities in the global payments and FinTech ecosystem.
• Partner cross-functionally to drive projects from analysis through execution, ensuring stakeholders are aligned and progress is tracked.

Qualifications

Here’s what we’re looking for

• 6–10 years of experience in management consulting, strategy, business operations, corporate development, or a related field.
• Experience in technology, SaaS, payments, or FinTech environments is highly preferred.
• Previous experience in Payments industries is a strong plus
• Prior experience at a top-tier consulting firm (Bain, BCG, McKinsey) or in investment banking/private equity is a strong plus.
• MBA preferred but not required.
• Strong analytical, problem-solving, and structured-thinking skills; ability to distill complexity into actionable insights.
• Demonstrated ability to operate in ambiguity, prioritize effectively, and execute with a hands-on, action-oriented mindset.
• Excellent verbal and written communication skills, with the ability to present to senior stakeholders.
• Strong interpersonal skills and the ability to build trusted relationships across all levels and functions.
• A passion for innovation, technology, and helping scale a global business.

Additional Information

What We Offer:

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.

The US base salary range for this full-time position is $140,000-$175,000 plus bonus and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.