Strategic Operations Consultant

Bank of America; Fort Worth (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Bank of America in Fort Worth, TX is seeking a senior operations manager to oversee mortgage loan payment servicing initiatives. The role focuses on design, development, and execution of complex processes within an operations environment.

You will advise on projects, lead teams, and drive performance through data-driven decisions, risk management, and process improvement, while ensuring compliance and strong communication with stakeholders.

Qualifications

• Experience with mortgage loan payment servicing MSP.
• ORCIT expertise with mortgage products and processes.
• Experience with SPI and POP structure and guidelines.
• Strong project management and enterprise change management experience.
• Executive presentation proficiency and data-driven decision making.

Responsibilities

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment.
• Advises on projects and directs activities of a team related to special initiatives.
• Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function.
• Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control.
• Identifies and recommends responsibilities and accountabilities for key programs/projects.

Skills

MSP experience

ORCIT expertise

SPI & POP guidelines

Project management

Executive presentation

Reporting & analytics

Risk management

Problem solving

Collaboration

Job description

Bank of America in Fort Worth, TX is seeking a senior operations manager to oversee mortgage loan payment servicing initiatives. The role focuses on design, development, and execution of complex processes within an operations environment.

You will advise on projects, lead teams, and drive performance through data-driven decisions, risk management, and process improvement, while ensuring compliance and strong communication with stakeholders.