Senior Operations Lead, Card Packaging & Improvement

Bank of America; Texas; On-site; USD 68,000 - 90,000; Full time

Job summary

Bank of America in Texas is seeking an operations manager to oversee the Operations team, ensuring deadlines are met and coordinating tasks across shifts. The role requires guiding employees, handling exception requests, and escalating complex problems to a senior manager within a high-security, production-driven environment.

The position emphasizes process adherence, cross-functional collaboration, and continuous improvement in a fast-paced setting.

Qualifications

• 2–3 years of operations experience managing multiple priorities while meeting deadlines and adhering to policies and standards.
• 2+ years coaching associates to strengthen performance, develop skills, and support career growth.
• Experience setting strategy guidelines and contributing to short-term and long-term planning and execution.
• Ability to lead a small team by establishing strategy, managing deadlines, and handling escalations.
• Ability to lead calls, meetings, and strategy sessions with small audiences.
• Ability to decompose complex issues and drive timely, well-informed decisions.
• Strategic thinker and self-starter who is organized, versatile, and capable of working with minimal oversight.
• Demonstrated ability to perform well under pressure and maintain timelines and minimize operational risks.
• Strong listening, verbal, and written communication skills with keen attention to detail.
• Exceptional time-management and organizational skills.
• Eagerness to continuously improve and adapt to evolving industry needs.
• Effective interpersonal skills with the ability to solicit and integrate input from others.

Responsibilities

• Resolves day-to-day problems and executes deliverables within the business unit.
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines.
• Manages team workload and provides oversight and direction to team.
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities.
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit.

Skills

Leadership Development

Performance Management

Process Management

Process Performance Management

Talent Development

Account Management

Client Management

Customer Service Management

Relationship Building

Business Operations Management

Policies, Procedures, and Guidelines

Risk Management

Job description

Bank of America in Texas is seeking an operations manager to oversee the Operations team, ensuring deadlines are met and coordinating tasks across shifts. The role requires guiding employees, handling exception requests, and escalating complex problems to a senior manager within a high-security, production-driven environment.

The position emphasizes process adherence, cross-functional collaboration, and continuous improvement in a fast-paced setting.