Salesforce Integrations & Automation Analyst
Office of the Indiana Attorney General
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Job summary
The Office of the Indiana Attorney General is seeking an Integration Analyst to unify frontline IT support with Salesforce platform enhancements to streamline processes and improve service delivery.
You will configure Salesforce features, support CI/CD practices, design integrations and automations between enterprise systems, translate requirements into technical solutions, and collaborate with help desk teams to improve documentation and dashboards.
Qualifications
- 10+ years of IT experience across support, automation and software development.
- Experience with Salesforce administration or development.
- Knowledge of integrations and REST/SOAP APIs, plus release management.
- Experience with ServiceNow.
- Strong troubleshooting and communication skills.
Responsibilities
- Configure and enhance Salesforce features aligned to business requirements.
- Contribute to CI/CD practices and support release stability.
- Design, implement, and support integrations and automations between enterprise systems.
- Translate requirements into technical solutions.
- Collaborate with help desk teams to triage issues and improve documentation.
- Produce documentation and maintain accurate change records.
- Monitor dashboards and metrics to drive improvements.
Skills
Tools
Job description
The Office of the Indiana Attorney General is seeking an Integration Analyst to unify frontline IT support with Salesforce platform enhancements to streamline processes and improve service delivery.
You will configure Salesforce features, support CI/CD practices, design integrations and automations between enterprise systems, translate requirements into technical solutions, and collaborate with help desk teams to improve documentation and dashboards.
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