Growth-Focused Operations Analyst

114 Acumen Solutions, Inc.; Indianapolis (IN); On-site; USD 70,000 - 100,000; Full time

Job summary

Salesforce is seeking a Business Operations Analyst to join Salesforce Services in Indianapolis. You will support internal stakeholders, ensure contract quality, and drive data-informed decisions that align with our growth strategy.

Ideal candidates are detail-oriented, organized, and able to communicate insights to senior leadership while working cross-functionally in a fast-paced environment. A Bachelor's degree and proficiency with Excel/Google Sheets are expected.

Qualifications

• Bachelor's degree required.
• Experience with Salesforce CRM is a plus.

Responsibilities

• Daily quality assurance and data hygiene checks for professional services opportunities.
• Audit opportunities for accuracy and compliance.
• Manage shadow data processes and template updates.
• Act as SME for process and policy in selling services.
• Develop and deliver change management to stakeholders.
• Provide analysis of business performance for daily operations.
• Design and interpret key performance metrics.
• Deliver insights and recommendations to executives.
• Support strategic initiatives and evaluate opportunities.
• Troubleshoot operational issues and propose root-cause fixes.

Skills

Attention to detail

Organizational skills

Cross-functional collaboration

Communication skills

Problem solving

Presentation skills

Excel

Google Sheets

Education

Bachelor's degree from an accredited university

Tools

Excel

Google Sheets

Google Docs presentations

Job description

Salesforce is seeking a Business Operations Analyst to join Salesforce Services in Indianapolis. You will support internal stakeholders, ensure contract quality, and drive data-informed decisions that align with our growth strategy.

Ideal candidates are detail-oriented, organized, and able to communicate insights to senior leadership while working cross-functionally in a fast-paced environment. A Bachelor's degree and proficiency with Excel/Google Sheets are expected.